Salesforce IT Architect

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

We are now looking for a Salesforce Architect to join our IT team in Helsinki or Tampere, Finland.

Greetings from your future manager 

As a Salesforce IT Architect, you will have the chance to contribute to the development of new Salesforce.com services in various UPM business areas. This role allows you to make a significant impact by introducing innovative ideas to various new initiatives and future projects. You will work closely with several professionals, fostering collaboration and sharing knowledge to achieve our goals together. You will have complete ownership of Salesforce.com design and a front-row seat to implementation projects. Tiia Lantta, IT Team and Service Manager 

What you will do 

We value good knowledge in Salesforce. Your role in our IT team will be specified based on your experience and skills, but the common details are as follows: 

• Responsibility for the application design of UPM Biorefining, Fibres, Pulp, Plywood and Technology business areas’ Salesforce platform (including Sales, Service, Experience, Marketing and Commercial Cloud + GEN AI)
• Develop and design new services supporting business specific solution stack, support service transition, optimize operations and subsequent service improvements as part of the service lifecycle
• Understand and apply the reference architecture and application component model aligning it with UPM IT long-term solution strategy and roadmap
• Oversee and manage external development including handover to production (outsourced support service)
• Close collaboration with the business, acting as the main stakeholder towards business areas regarding development and giving content for our development partners
• Collaborate with Salesforce Platform Owner, business IT Service Owners, IT colleagues and architects in UPM IT and network with external experts
• Understand business processes and connect business requirements with the functional capabilities of the application
• Contribute to on-going business demands and project initiatives as well as enhance development specifications with technical details. Capability to challenge proposed solutions and requirements
• Support service documentation maintenance and provide consultation in critical support work, problem management and continuous improvement initiatives

Who you are 

• You have an university degree or equivalent and relevant work experience in IT
• Previous experience and knowledge of Salesforce is required and experience working with Business ERP’s is valued
• You have experience in designing digital customer experiences on Experience Cloud and you are familiar with IT Service Management (ITIL) processes and can act accordingly
• You invest in improving yourself, are willing to explore outside your routine, and take accountability for your actions
• You have a customer service attitude and the ability to deliver solutions
• You can understand and model complex design scenarios with the capability to transfer business requirements to value bringing solutions
• You have a business centric mindset, and you have supplier management experience
• You are pro-active and accountable
• You have professional co-operation and communication skills in English, other languages are an asset

This is what we offer to you

• A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils.’ Our work is impactful and transformative.
• A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our Rewarding and our Ways of working.

Additional information

For further information, please contact Tiia Lantta, IT Team and Service Manager, Biorefining, Energy, Plywood and Technology Business IT services on January 2, 3, 9, 15 & 20 from 14:00 to 16:00 EET by tel. +358405389970 or at [email protected].

Please apply and attach your CV and Cover Letter by January 26, 2025. Please note that we will go through the applications already during the application period and may invite candidates for interviews already before the end of the application period. 

For support with submitting your application, please contact the HR Service Center at [email protected] or tel. +358204146600.

A security background check may be performed for those selected to UPM positions, in accordance with the company recruitment guidelines and the Security Clearance Act 726/2014.

UPM IT is a high-performing, innovative, process-driven community strengthened by IT professionals from suppliers. IT ensures business continuity and improves productivity by maintaining business-critical IT services. We create value for UPM in joint business and IT digitalization efforts applying new technologies and partner ecosystems. We enable UPM transformation by developing capabilities for the changing business environment.

The success of IT is rooted in the know-how of digitalisation and emerging technologies, and competences such as enterprise architecture design, project and change management, compliance and cybersecurity.

www.upm.com

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