Must be ONSITE in Boston, MA
***Must have hands on salesforce enablement experience
Who We Are
The B2B Strategy & Operations team develops the go-to-market strategy and operating model for Wayfair’s B2B business, Wayfair Professional. We help drive both long-term thinking about what customer experience will maximize profitable growth and shorter-term measures improving operational efficiency. We do this in partnership with a sales organization of over 500 agents delivering a nine-figure annual revenue target. Wayfair Professional helps hundreds of thousands of businesses to create the perfect space for their clients, guests and employees. We serve customers in the Office, Hospitality, Interior Design, Contractor, Property Management and other sectors, with a broad assortment across furniture, fixtures and decor. Wayfair Professional is growing significantly, and we are seeking to expand and upgrade the strategic capabilities that support our growing sales team.
What You’ll Do
As an Analyst of Sales Enablement for Salesforce, you will be responsible for supporting the strategy, architecture and execution of Wayfair Professional’s Salesforce function. This role is accountable for deliverables and processes such as ticket queue management, sales agent experience design, reporting, system enhancements. Relationship management is key in this role, as it requires cross-functional partnership with Sales, CRM Product, I&A, and UX design.
- Partner with B2B leadership to understand and align on sales program strategy and priorities
- Support key strategic initiatives through Salesforce-related thought leadership and analysis
- Design and execute data-driven, scalable, and user friendly salesforce solutions that support business strategy and KPIs
- Own and measure team and project level KPIs to inform the impact our team’s work has on Sales Workflow
- Build and maintain key reporting for Sales Teams Salesforce metrics
- Ensure effectiveness of Salesforce solutions and enable continuous improvement through proactive reporting & analysis, feedback loops, and partnership with Sales and Program leadership
- Manage the administration of Sales teams’ targets, including measurement of goal attainment
- Work with Product & Engineering teams on requirements and testing for process automation
- Own change management and communication related to ongoing or new Salesforce changes
What You’ll Need
- Must have: Experience managing Salesforce operations
- 2-3 years of professional experience in sales or tools related role
- Excellent communication skills and a collaborative mindset
- Curiosity and eagerness to have an impact on the business, especially as it relates to sales strategy, customer experience, measurement, process improvement and automation
- Ability to thrive in an fast-paced, evolving organization while juggling several priorities (required)
- Good business judgment and problem solving skills
- Experience independently managing own work plans or projects - includes defining project scope, managing deliverables, and communicating / implementing results
- Experience working in a matrix environment (preferred)
- Experience with Excel, Looker and Salesforce (or similar tools) to build and manage team metrics
- Bachelor’s degree
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
Top Skills
What We Do
Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service, to the development of tools that make the shopping process easier, to carrying one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.
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