Salesforce CRM System Business Analyst

About the Role:

NXP Semiconductors seeks a System Business Analyst to join our Sales Operations team and work on critical Salesforce projects that enable our Sales team to drive design win revenue. You will work on exciting cutting-edge projects to drive increased revenue through process re-engineering, and AI/ML and GenAI technologies integrated with the Salesforce platform. The ideal candidate will have a good understanding of the semiconductor industry, particularly Sales, Marketing, and/or Supply Chain operations, along with experience in Salesforce Sales Cloud, Agile SCRUM, project management, training, and user enablement. This role requires proficient English communication.

Responsibilities:

• Collaborate with Sales, Marketing, IT, Salesforce, and data science teams to understand business needs and translate them into functional requirements.
• Elicit, analyze, document, and prioritize business requirements related to customer data, sales processes, and reporting needs.
• Conduct detailed data analysis to understand the structure, quality, and relationships within complex data sources.
• Create user stories, use cases, and process flows to clearly articulate system functionality and user interactions.
• Participate in system design discussions and provide input on data architecture and integration strategies.
• Conduct user acceptance testing (UAT) to validate system functionality and ensure alignment with business requirements.
• Develop training materials and provide support to end-users on the Customer 360 platform.
• Stay up-to-date on industry best practices and emerging technologies related to AI, data analytics, and CRM.
• Ensure SOX compliance of the CRM implementations.

Qualifications and Skills:

• College degree and 5+ years of experience as a System Business Analyst, with a proven track record of successfully delivering complex IT projects.
• Experience working with CRM systems (e.g., Salesforce or ModelN) and system integration.
• Deep understanding of data analysis techniques and tools (e.g., SQL, Excel, data visualization tools).
• Excellent English communication, interpersonal, and presentation skills and a proactive self-starter.
• Ability to work effectively in a cross-functional team environment.
• Experience in the semiconductor industry or in Sales, Marketing, and Supply Chain is a strong plus.
• Experience with AI/ML and GenAI/RAG concepts and their application in business solutions is highly desirable.
• Salesforce certification a strong plus.
• Experience with Agile methodologies highly desired.
• Programming skills are a strong plus.

More information about NXP in Greater China...

#LI-7743