Salesforce Commerce Cloud Technical Lead

You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most. 

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical. 

The Information Technology team at Bose exists to deliver valuable and reliable business and technology solutions with an innovative, engaged, and collaborative team focused on contributing to our corporate vision.

Job Description

Salesforce Commerce Cloud Technical Lead

About Us:

At Bose, we're more than just sound engineers and developers – we're dreamers and creators. Our united goal is to craft unparalleled products and experiences that redefine customer expectations. We're dedicated to unlocking human potential through technology, enabling individuals to feel more, do more, and be more. Our dynamic team is motivated by real-world problem-solving and customer-centric innovation. If you're driven by the same passion for creating exceptional customer experiences and thrive in a collaborative Agile environment, we invite you to join our rapidly growing team.

What You'll Be Working On:

As a Salesforce Commerce Cloud Technical Lead, you'll be an integral part of our Digital Experience Train, working within the eCommerce team. Collaborating with innovative leaders possessing diverse skill sets, you'll contribute to the journey of delighting our customers. Join our global platform initiative to develop world-class digital experiences that shape the future of Bose's enterprise capabilities. This role embraces a software engineering culture that values collaboration, participation, and open discourse. As the team lead, you'll partner with business stakeholders and creative development teams to deliver online customer experiences that surpass expectations. The Commerce Technical Lead will leverage technical knowledge and organizational skills to comprehensively provide support for the Bose DTC website and related web-based initiatives with a focus on Content Management and Customer Experience.

Responsibilities/Functions

• Actively participate in day-to-day operations of the Commerce teams including technical configuration, third-party integrations, user management, and ongoing maintenance for the Bose website
• Engage and collaborate with stakeholders to translate business requirements into well-architected, sustainable, and scalable solutions that best leverage our Commerce and CMS platform to render an excellent Customer Experience
• Implementing techniques to improve website loading speeds and overall performance
• Designing websites to be accessible to users with disabilities
• Developing guidelines for content creation, including metadata and tagging, to improve search engine optimization (SEO)
• Collaborate with frontend and backend developers to ensure smooth integration of CMS driven content into websites and applications
• Establish processes to organize various technical components, content modules, and data structures within the Content Management System
• Provide technical guidance and support to content editors in managing and publishing content through the CMS interface
• Troubleshoot and resolve issues related to CMS configuration, module integration, and content publishing
• Document technical specifications, implementation details, and configuration guidelines for CMS integrations and customizations
• Collaborating with designers to ensure the website layout and interactions are intuitive and user-friendly. 
• Stay up to date with digital trends and best practices to continually improve the underlying data structure of the website
• Provide support for other various website related projects and initiatives.

Qualifications Required

• A bachelor's degree or equivalent professional experience
• At least 10 years of professional position-related experience
• Proficiency in Salesforce Commerce Cloud, Content Management systems such as Content Stack, Drupal/Backdrop, WordPress, or similar
• Strong understanding of content modeling concepts and experience designing/organizing data structures, content modules, and relationships
• Experience with version control systems (e.g. Git) for managing configuration files and custom code
• Knowledge of front-end technologies, including HTML/XHTML, CSS, Sass, JavaScript, REACT and modern JavaScript frameworks
• Ability to communicate technical concepts effectively with both technical and non-technical stakeholders
• Understanding of web standards, accessibility, optimization, usability, layout aesthetics, and SEO
• Ability to work independently and solve problems with minimal supervision
• Strong organizational and problem-solving skills
• Excellent oral and written communication skills
• Strong customer service orientation preferred
• Experience working in an Agile/Scrum development environment using project management and repository management tools (e.g. GitHub, GitLab, or Jira)
• Experience supporting web systems in a higher education environment
• Proven ability to stay current with rapidly changing technologies

#LI-TS2

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

If you believe you need a reasonable accommodation, please send a note to [email protected]