At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
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Overview:
We are looking for a Salesforce Application Manager to join our Mitel IT team, responsible for managing and maintaining the companies various Salesforce-based Customer Relationship Management (CRM) platforms with emphasis on Salesforce Communities. This role involves contribution to the entire development lifecycle, from project prioritization and requirement engineering to development, testing, release, and support for features serving both internal and external users. You will act as a liaison between technology and business, ensuring Salesforce functionality and processes are optimized through creative problem-solving. Additionally, you will contribute to the evolution and change management of Mitel's Salesforce ecosystem, while analyzing and consolidating business requirements. Impeccable communication and attention to detail are essential for success in this role.
Responsibilities:
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Drive Digitalization: Implement automated functions in Salesforce to enhance efficiency.
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Process Design: Collaborate with internal teams to design processes in Salesforce.
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Process Improvement: Work with Business and IT on implementations, changes, and improvements based on business process- and solution design-documentation.
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Collaborate: Work closely with business users and managers to define project scope and required features.
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Development: Collaborate with the in-house Salesforce development team on new features and the implementation of requirements.
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Partner Communities: Contribute to the implementation and deployment of Partner Communities.
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Requirement Development: Develop detailed business and functional requirements.
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Requirement Assessment: Assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes.
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Consulting: Offer ongoing consulting and expertise in key areas of focus.
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Project Management: Manage small to mid-sized projects effectively.
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CRM Administration: Provide point-and-click administration and configuration of the CRM system.
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Stay Updated: Keep up-to-date with product knowledge, releases, and upgrades, and propose and support the implementation of CRM enhancements.
Requirements:
Required Experience:
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Over 3 years of professional experience with Salesforce CRM
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Experience in Salesforce Experience Builder and Salesforce CMS
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Salesforce certification is strongly preferred
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University degree or equivalent work experience
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Experience in developing requirements for CRM projects or implementations.
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Experience working in a SCRUM or agile environment is preferred.
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Experience with Atlassian Jira
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Experience with channel business organizations and distribution channels.
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Business fluency in English and the ability to work in international teams
Required Skills:
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Team player with the motivation to drive and lead activities.
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Self-starter mentality, capable of acting proactively without close guidance.
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Ability to multitask and prioritize under pressure.
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Flexibility to work across multiple time zones.
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Excellent problem-solving, documentation, and communication skills.
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Strong project management skills and a positive attitude.
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Proven ability to meet deadlines, handle and prioritize multiple requests, and manage stakeholders.
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Creative and analytical thinker with strong problem-solving abilities.
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Exceptional verbal and written communication skills, with the ability to communicate effectively at all levels of the organization.
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Critical evaluation skills to gather information from multiple sources, reconcile conflicts, and understand user needs.
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Ability to assess the impact of new requirements on Salesforce and all related systems and processes.
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Understanding of complex business workflows and processes.
For more information, visit Why Mitel or follow us on LinkedIn here.
Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
Top Skills
What We Do
Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of customers.
With 45 years of industry leadership, we help businesses connect, collaborate and provide better experiences for their customers. Mitel is trusted by 70 million business users in more than 100 countries.
Throughout our long history of industry experience, innovation has been core to Mitel’s DNA – allowing us to become experts in evolving to meet your needs and help you do the same for your customers. It’s why we’re the only company that wakes up every day exclusively focused on helping you take your communications from where they are today to where you – and your customers – need and expect them to be.
