Salesforce Administrator

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology with us, you will have the chance to improve quality of life all across the globe.

Welcome to Bosch.

Job Description

System Configuration & Documentation:
• Maintain overall system configuration and adhere to change control protocols. 
• Customization of declarative components such as fields, page layouts, record types, searching, list views, queues, reports, and dashboards.
• Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights.
• Ensure technical documentation.
• Create and update reports and dashboards following best practices.
Deployment and Support:
• Provide high-quality support to users with tasks and problem-solving technical inquiries. 
• Support deployments and work with the Team towards continuous integration.
• Support End Users to clean, manipulate, and update data. 
Security & Data Management:
• Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights.
• Ensure compliance with data security, privacy, and regulatory requirements

Qualifications

• Bachelor’s degree in a relevant field.
• At least 2,5 years in-depth working knowledge in Salesforce Ecosystem.
• Strong technical skills in Salesforce Administration, including in-depth knowledge of flows, approval process, validation & sharing rules, and familiarity with Salesforce platform features and limitations.
• Apply CRM best practices, Salesforce objects and the relationships between them.
• Knowledge about Salesforce status accounting – ownership of information such as data storage, government limits.
• Experience handling change requests and evaluating efforts necessary.
• Familiarity with VS Code and Dev Ops Centre is a plus.
• Notable experience in Service Cloud, Sales Cloud, Field Service Lightning. Experience in Manufacturing, and Maintenance industries is beneficial. 
• Analytical business process development & problem-solving skills. Versed in logical constructions of code syntax and formula creation.
• Proficiency with data manipulation tools and uploading techniques such as Data Loader, Workbench, Excel, Plug-Ins.
• Capabilities in troubleshooting and fixing system issues.
• Experience creating clear and concise documentation that is maintained and archived.
• Exceptional skills in analytical development and problem solving. 
• Versed in agile methodology/processes; Bringing in strong interpersonal and communication skills; Team-oriented work.
• Candidate holds relevant Salesforce certifications, such as Administrator, App Builder, Sales Cloud Consultant Certification or Service Cloud Consultant.
• Fluent written and spoken English, German is an advantage.