NeoWork is looking for an experienced Salesforce Administrator to join our team. In this crucial role, you will be responsible for managing and optimizing our Salesforce platform to support business operations and drive user adoption. You will work closely with various teams to understand their needs and ensure that the Salesforce environment aligns with our business objectives.
As a Salesforce Administrator at NeoWork, you will play a key role in maintaining the integrity of data, implementing Salesforce best practices, and facilitating continuous improvement of our CRM processes. If you are a detail-oriented professional with strong problem-solving skills and a passion for improving user experiences, we would love to hear from you!
Responsibilities
- Manage and maintain the Salesforce platform by monitoring system performance and troubleshooting issues
- Customize Salesforce features and functionalities according to the company's requirements
- Provide training and support to end-users to maximize adoption and effective use of Salesforce
- Implement best practices for data management, ensuring data integrity and accuracy
- Work with stakeholders to gather requirements and translate them into technical solutions
- Develop and maintain dashboards, reports, and workflows to support business objectives
- Stay updated with the latest Salesforce features and best practices
- Manage user roles, profiles, permissions, and access control
- Collaborate with IT and other teams to integrate Salesforce with other systems
- Proven experience as a Salesforce Administrator (minimum 3 years)
- Salesforce Administrator Certification (Salesforce Administrator or Advanced Administrator)
- Strong understanding of Salesforce features, functionalities, and best practices
- Experience with data management, reporting, and dashboards within Salesforce
- Excellent problem-solving skills and attention to detail
- Strong verbal and written communication skills
- Ability to work independently and collaboratively in a remote team environment
- Knowledge of additional Salesforce products (e.g., Sales Cloud, Service Cloud) is a plus
- Experience with Salesforce integration tools and APIs is an advantage
- In addition to the base salary, performance-based incentives/commissions are provided.
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.
Top Skills
What We Do
NeoWork is an operations and animation agency that fully embraces the new method of work. We are reimagining the BPO industry with a remote-first culture and an à la carte menu of services to fit your unique needs. NeoWork specializes in working with early-stage startups to quickly define and build out operations processes to help our clients scale quickly.
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