Salesforce Administrator

Salesforce Administrator

At IntelyCare, purpose matters! We are changing the future of healthcare by changing the future of work for nurses. We’ve built our mission-driven company on the idea that nursing professionals deserve better and when they are happy, patient care is elevated, and our healthcare systems thrive. Through our easy-to-use app and platform, nursing professionals get the pay, freedom, and flexibility they deserve while our partnered facilities get access to nursing resources when and where they need them.

As a Salesforce Administrator, you will serve as a trusted business partner and primary technical resource within our Revenue Operations team. In this hybrid role, you will manage and optimize our Salesforce CRM platform and tech stack integrations while analyzing and improving sales processes and business workflows. You will collaborate cross-functionally to drive scalable solutions, support user adoption and troubleshooting, and ensure our tools and processes align with revenue goals. This position is key to creating operational efficiency and delivering insights that drive business growth. 

Salesforce Administration & Technical Responsibilities

• Administer, configure, and manage the Salesforce platform, including user management, permissions, security settings, workflows, and customizations using industry best practices.
• Design and implement scalable solutions that align with business requirements using Flow, Apex, Lightning Web Components, Assignment Rules, Permission Sets, Approval Processes, Page Layouts, Dynamic Forms, and other declarative or programmatic features.
• Integrate Salesforce with other tools and systems to ensure seamless data flow, proactively recommending enhancements to keep the tech stack modern and efficient (e.g., Salesforce Maps, LinkedIn Sales Navigator, Outreach, Data Enrichment Platforms, CTI platforms, BI tools, Backup Solutions, Datalakes etc).
• Troubleshoot and resolve Salesforce-related issues while providing responsive end-user support and training.
• Stay current on Salesforce releases and new features, preparing for and managing regular releases to ensure minimal disruption and maximum adoption.
• Maintain and optimize sandbox environments for testing, training, and feature rollouts.
• Adhere to Salesforce best practices, project management standards, and Agile methodologies.

Business Analysis & Process Improvement

• Collaborate cross-functionally to gather business requirements, document and explain existing processes, and deliver solutions that improve user productivity and data integrity.
• Analyze sales workflows and recommend process improvements to optimize efficiency and align with revenue goals.
• Design and maintain reports and dashboards to inform data-driven decision-making and support revenue objectives.
• Translate technical concepts into clear business language, ensuring stakeholders understand system changes and their impact.

Qualifications

• 3–5 years of Salesforce administration experience (80+ users) with configuration, maintenance, support, and integrations.
• Salesforce Administrator certification required; additional certifications (Advanced Admin, Business Analyst, Platform App Builder or Sales Cloud Consultant) strongly preferred.
• Proficiency in both declarative (Flow, Process Builder) and programmatic (Apex, Visualforce, LWC, Salesforce API) solutions.
• Strong understanding of the Salesforce data model, security, sharing rules, and general SDLC principles.
• Familiarity with sales enablement and BI tools, plus experience integrating third-party apps via AppExchange or APIs.
• Excellent problem-solving, communication, and documentation skills, with the ability to translate technical concepts into business language.
• Solution-oriented, agile, and coachable, committed to continuous learning and team collaboration.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field preferred.
• Experience with dual-sided marketplaces or multi-product environments is a plus.

Physical Demands

• constantly reach to use computers, monitors, and other office equipment 
• constantly need to view objects at close and distant ranges 
• constantly communicate with others verbally and in writing 
• frequently required to sit or stand
• This position functions in an office and technical environment and requires fine manipulation and simple grasping to utilize the computer and other standard office equipment. 
• Required occasional lifting and transporting of items weighing up to 25 lbs. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please be aware, qualified candidates will be contacted directly via email by an IntelyCare Talent Acquisition Partner, from an IntelyCare email address.