About the Company
Relay Network, one of the fastest growing and most highly decorated technology companies, is a mobile engagement automation company that enables businesses to deliver individualized solutions that simplify and improve the customer experience. Relay gives enterprise businesses the power to design, orchestrate, and automate customer engagement so they can scale their customer support efforts to meet rising customer expectations for easy, personalized service.
Located in the greater Philadelphia area, Relay Network is ranked one of the Top Work Places by The Philadelphia Inquirer and puts energy into building dynamic, harmonious teams. Relay doesn’t look for people who simply fit in, we look for individuals who continuously shape who we are.
Duties & Responsibilities
- Configure and maintain Salesforce to maximize its full value
- Provide recommendations, as needed, that will enhance productivity and efficiency across all teams
- Utilize SF administrator skills to continuously deliver business solutions while maintaining existing functionality Salesforce
- Ensure data integrity by performing data audits and modeling for internal and external data and control access rights and security settings within Salesforce
- Partner with management, business units and end-users to create and manage Salesforce functionality
- Develop, create, and maintain reports and dashboards in Salesforce
- Ensure user adoption by demonstrating the value of Salesforce to end users
- Provide Salesforce training and support to help teams achieve their goals and objectives
- Drive testing and validation of systems configuration and development
- Maintain required documentation and proactively identify improvement opportunities through systematic measurements and analysis
- Stay current with the development and release of Salesforce’s capability roadmap and identify applicable new features
- Act as a SME in the discovery and investigation of critical operations problems
- Manage daily administration of users, profiles and roles, customization of objects, fields, record types and page layouts in Salesforce
- Maintain and support custom objects, formulas, validation rules, workflows, flows, process builder, approvals, and assignment rules
Indicators of Success
The ideal candidate will be a tenacious individual who embraces the start-up mentality and the agile work atmosphere of a growth-oriented organization. Ultimate success will be measured by delivering on commitments, exceeding goals, and achieving both with integrity and respect for co-workers. In addition, the candidate will have:
- Strong analytical skills
- Excellent consultative communication and collaboration skills
- A track record of solving business problems
- Ability to work effectively under pressure in a fast-paced, dynamic environment
Relevant Experience
- 3+ years of experience implementing, configuring, and administering Salesforce
- B.A./B.S. or equivalent degree with 3+ years of operations, project management, or quantitative analysis experience
- Certified Salesforce Administrator, at minimum
- Solid understanding & knowledge of SFDC configuration including Custom Object Relationships, Automations (Workflows, Flows, Process Builder), Chatter, etc.
- Ability to manage several ongoing Salesforce customization projects from end-to-end
- Deep understanding of Salesforce functionality, including Sales Cloud, Service Cloud, and Lightning Experience
- Experience managing core tools in a GTM tech stack (Cirrus Insight, SalesLoft, ZoomInfo, etc.)
- Proficient knowledge of Microsoft Office suite, specifically Microsoft Excel
- Understanding of relational databases and data integration tools
- SaaS experience is a plus
Top Skills
What We Do
We deliver frictionless customer experiences through the first dedicated CX channel built to maximize customer engagement, education and lifetime value.
