Customer Success Operations Manager

Hello, we are Atlan! 👋

Atlan is the home for data teams worldwide, simplifying collaboration for diverse users—business, product, analysts, and engineers. Think of us as Salesforce for sales or GitHub for engineers.

Built by Data Teams, for Data Teams

We started as a data team solving complex challenges in healthcare and poverty. After 200+ projects, we faced the chaos of scaling data teams, leading us to build tools to make our own team more agile. This enabled us to complete projects like India’s National Data Platform—three years ahead of schedule.

💡 Realizing our tools could help others, Atlan was born to empower data teams globally.

🚀 Rapid Growth

We’ve onboarded customers like HubSpot, Dropbox, and Nasdaq, expanded across 10+ countries, and is the leader in The Forrester Wave™ for Enterprise Data Catalogs.

Backed by top investors, including Insight Partners, Salesforce Ventures, and Sequoia, we’re just getting started.

We Build with ❤️

We believe data teams deserve better software. Data is chaotic, but work shouldn’t be! 🌟

If you love what Superhuman, Slack, Notion, and Figma have done for the modern workplace, join us in building the future for data teams at Atlan!

What will you do? 🤔

• As a key member of the strategy office, your chief responsibility would be to provide data-driven insights and recommendations to improve business processes and financial performance.
• You'll be collaborating with various teams such as Sales, Engineering, Customer Success, and Operations to develop scalable processes and metrics.
• You'll have the opportunity to define and deliver metrics, reporting platforms, and analytical models that are vital for tracking and managing the business. 
• You'll also be responsible for capturing, analysing, and acting on data, identifying potential areas of improvement, and providing analyses for large datasets necessary for decisions using actionable insights.
• In this role, you'll get to work closely with customer success managers and related roles to make them more effective. 
• You'll also support business leaders in understanding and leveraging data by creating visualisations and data maps to communicate data and metrics effectively.

What makes you a match? 😍

• You should possess prior experience as a Business, Data, or Strategy Analyst supporting multiple business functions with data & insights. 
• You should have the ability to break down ambiguous problems into manageable components and think through optimal solutions. 
• Moreover, you should be someone who enjoys "getting your hands dirty" by digging into complex operations and taking a high degree of ownership over your work.
• Experience with Customer Success Management systems (e.g., Gainsight / Salesforce / Zendesk, etc.
• Experience creating visualisations & dashboards to share data stories.
• An insatiable hunger for identifying patterns in data and applying them to grow and scale business functions.

Do your life’s best work at Atlan 🚀

At Atlan, our mission is to help data teams do their life's best work. Inside Atlan, our goal is to help Atlanians do their life's best work while at Atlan.

So, if you're a creative problem-solver with a passion for data and a drive to improve business performance, apply today and be a part of our customer success team! Excited about the opportunity? Apply now! 👇