Sales Support Specialist

Job Description:

The primary functions of the Sales Support Specialist are to provide day-to-day review and feedback of Optikam submissions, along with driving PCF Compliance. This role will be responsible for monitoring performance and quality metrics and drive continuous process improvement using Envista Business System (EBS) tools. The candidate will have strong interpersonal skills, customer focused, and results driven.

The Sales Support Specialist must be hands-on and detail-oriented, but also able to see the big picture.  This role will have direct influence and impact to the Commercial Sales team members.  Consistency in applying policies and procedures is critical.  This role is very customer focused providing accurate information to all relevant constituents.  The individual must be a professional, who can deliver results and coach for improvement.   The Sales Support Specialist must have strong interpersonal and communications skills.  The candidate will be independent, capable of operating in a fast-moving and ever-changing environment, and able to make difficult business decisions, especially those that involve people.  The individual must be skilled to lead a team through the change curve and adoption of presented process, procedure, product, or responsibility changes.

Essential Duties and Responsibilities

• Provide training, coaching, motivation, and mentoring to ensure individual and key performance indicators (KPI) are met or exceeded
• Assist Sales team members in developing and implementing countermeasures for continuous improvement
• Participate in events and kaizens relating to the measuring processes
• Host a weekly review of Optikam trends, FPY, Reject rates, etc
• Assist with month and quarter end activities
• Review and screen for potential missed product complaints
• Document session notes and complaints in appropriate systems
• Handle other duties and projects as assigned

Job Requirements:

MINIMUM REQUIREMENTS

• High School Diploma or GED required
• Proficiency with data review/analytics
• Exceptional attention to detail
• Intermediate Proficiency with Microsoft Office applications (Outlook, Word, Excel, and PowerPoint)

PREFERRED REQUIRMENTS 

• Excellent verbal and written communication skills necessary to determine steps to resolve issues with inputs from sales team
• Teamwork – Must be willing and able to work closely and effectively with other departments, peers, etc.
• Results orientation – Must consistently deliver results.
• Communication – Must be able to effectively communicate in both written and verbal forms.
• Professional Work and Detail Orientation – Must have excellent attention to detail, and all work must be at a high level of professionalism.
• Positive Attitude – Does what it takes to successfully accomplish goals
• Prior optical experience

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Target Market Salary Range:

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

$17.20 - $23.30 per hour

Operating Company:

Orascoptic

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.