Sales Support Representative

Posted 3 Days Ago
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Groot-Bijgaarden
Entry level
Other
The Role
The Sales Support Representative is responsible for managing customer relationships, handling spare parts quotations and orders, and ensuring timely delivery of services. They act as the main point of contact for customers, support upselling efforts, and enhance customer satisfaction. The role also involves updating CRM systems and coordinating with sales engineers to improve customer service levels.
Summary Generated by Built In

Role Summary

For the Commercial Operations department in Groot-Bijgaarden (Bruxelles, Belgium) we are looking for an enthusiastic candidate for the position of Technical Commercial Employee (Pump Spare Parts). You are part of an international team, working from Groot-Bijgaarden. In this role you are responsible for determining the cost and sales price for pump parts. You use your technical knowledge and insight for this. In this role you work together with various departments with our other locations.

Your Role

  • Assessing the quotation request in our quotation system.

  • Act as single point of contact for customers and sales about Pump Spare Parts Quotations and Orders management within the specific area of responsibility

  • Collecting and assessing the technical specifications (drawings, material specifications, history, etc.).

  • If more information is required, answer questions from the sales department and/or customer.

  • Determining the cost and sales price. Supporting various internal systems, your technical knowledge and insight, and quotations from suppliers.

  • If necessary, investigating an alternative in collaboration with other departments. • Collaborating with other departments, such as the sales department, engineering department and planning department.

  • Answering incoming questions or ensuring that these are passed on to the right people within our organization.

Your Profile

  • Medior level Education in the direction of Mechanical Engineering or similar

  • Experience in a technical position and with reading technical drawings

  • Computer skills (Microsoft Office Package, ERP SAP is a plus)

  • Good knowledge of the Dutch and English language in word and writing, the French language is a plus.

  • You are structured, able to multi-task and balance opportunities

  • You have technical affinity.

  • You have good communication skills.

  • You have commercial empathy.

What we offer

  • Variety in your work and responsibility

  • We have good secondary employment conditions

  • We offer you a pleasant and informal working environment

The Company
Irving, TX
11,823 Employees
On-site Workplace
Year Founded: 1997

What We Do

Flowserve is one of the world's largest manufacturers of pumps, valves and seals with over 19,000 employees in over 60 countries. Built on more than 50 world-renowned heritage brands, the equity and customer loyalty we have earned over the past 220 years is the foundation of our leadership position across the globe.

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