About the Role:
As a Sales Support Manager, you will be pivotal in the seamless execution of our sales operations, using specialized skills to support complex processes independently. You will handle high-level administrative tasks, lead significant sales initiatives, and ensure quality outcomes that align with our organizational goals. Your work will directly contribute to the effectiveness of our sales team.
Responsibilities:
• Execute and refine complex sales order processes.
• Develop comprehensive and tailored customer quotes and proposals.
• Conduct in-depth analysis of sales metrics to identify trends and opportunities.
• Lead advanced product training programs and workshops.
• Draft and oversee the production of major sales documents and collateral.
• Manage extensive updates and integrity of customer databases.
• Lead strategic sales meetings and project sessions.
• Deliver exceptional customer support and resolve critical issues.
• Produce and interpret advanced sales performance reports.
• Oversee the coordination and execution of high-impact sales events.
Skills:
• Complex Order Processing: Advanced capabilities in managing sophisticated sales orders.
• Customer Support: High proficiency in delivering exceptional customer support.
• Advanced Data Analysis: Skills in performing detailed sales data analysis.
• Training Development: Ability to design and lead comprehensive training initiatives.
• Advanced Documentation: Expertise in creating high-quality sales materials.
• CRM Expertise: Extensive knowledge and use of CRM systems.
• Strategic Planning: Skills in planning and leading strategic sales projects.
• High-Level Problem-Solving: Proficiency in resolving complex sales issues.
Level criteria P4 (for internal use only):
• Requires specialized depth and/or breadth of expertise in primary job family or field of specialization; serving as an advisor to management
• Interprets business challenges and recommends best practices to improve products, processes or services
• Leads others in solving complex problems using sophisticated analytical thought to exercise judgement and identify innovative solutions
• Works independently, with guidance in only the most complex situations; may lead projects across departments or areas with a variety of resource requirements, risk, and/or complexity
• Impacts the achievement of project objectives; work is guided by department or area policies
• Communicates difficult concepts and influences others to adopt a different point of view
• Acts as advisor on advanced and broad ranging projects
Top Skills
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
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