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As a Sales Support Manager, you will be pivotal in the seamless execution of our sales operations, using specialized skills to support complex processes independently. You will handle high-level administrative tasks, lead significant sales initiatives, and ensure quality outcomes that align with our organizational goals.
You will play a crucial role in optimizing sales operations by ensuring seamless coordination between sales, finance, and customer service teams. You will be responsible for maintaining data integrity, streamlining processes, and supporting key initiatives in Sales Planning, Demand Management, and Deal Execution. Additionally, you will contribute to performance management, go-to-market strategies, and forecasting efficiency through automation. Your work will directly contribute to the effectiveness of our sales team.
In this role, you will report to the Associate Director, Inside Sales, and work a hybrid schedule (two days in office, three days from your home office).
Responsibilities:
• Execute and refine complex sales order processes.
• Develop comprehensive and tailored customer quotes and proposals.
• Conduct in-depth analysis of sales metrics to identify trends and opportunities.
• Lead advanced product training programs and workshops.
• Draft and oversee the production of major sales documents and collateral.
• Manage extensive updates and integrity of customer databases.
• Lead strategic sales meetings and project sessions.
• Deliver exceptional customer support and resolve critical issues.
• Produce and interpret advanced sales performance reports.
• Oversee the coordination and execution of high-impact sales events.
• Utilize tools such as Salesforce.com, Power BI, ZoomInfo, Duns & Bradstreet, SFDC CPQ, and Clari for reporting and analytics.
Skills:
• Complex Order Processing: Advanced capabilities in managing sophisticated sales orders.
• Technical Proficiency: Hands-on experience with Salesforce.com, Power BI, ZoomInfo, Dun & Bradstreet, SFDC CPQ, and Clari.
• Customer Support: High proficiency in delivering exceptional customer support.
• Advanced Data Analysis: Skills in performing detailed sales data analysis.
• Training Development: Ability to design and lead comprehensive training initiatives.
• Advanced Documentation: Expertise in creating high-quality sales materials.
• CRM Expertise: Extensive knowledge and use of CRM systems.
• Strategic Planning: Skills in planning and leading strategic sales projects.
• High-Level Problem-Solving: Proficiency in resolving complex sales issues.
• Background in sales enablement, reporting, and process automation.
• Education: A bachelor's degree or higher in Business, Marketing, or a related field is preferred.
• #LI-Hybrid
Benefits:
A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html
Diversity Matters:
Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer
Compensation:
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $121,350 - $170,050
Top Skills
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
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