Sales Support and Operations Administrator

This is an 18 month contract covering a maternity leave.

WHAT DO WE DO?

We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE

Our growing company is seeking an organized and proactive Sales Support and Operations Administrator to join our team. This role will be impactful on our sales operations and digital transformation efforts, providing critical support in reviewing and routing email inquiries , assist with content updates for our Sales Enablement platform, CRM (Customer Relationship Management tool), ERP (Enterprise Resource Planning tool) support, and administrative assistance in various corporate initiatives.

DUTIES & RESPONSIBILITIES

·        Monitor, review,  and route incoming email inquiries to the appropriate department or individual in the Industrial Sales shared email inbox

·        Manage the “New Accounts” email box

·        Provide CRM support, including, but limited to, validating and creating new Accounts and Opportunities

·        Provide P21 (ERP) support as it relates to new Account creation and validation of address changes

·        Ad hoc support of Modus Sales Enablement platform.

·        Assist with managing and updating sales process documentation for

·        Assist in the execution of special projects related to corporate initiatives, sales transformation, and digital transformation

·        Participate in data cleansing efforts, helping maintain accurate and valuable business data.

·        Identify opportunities for process and efficiency improvement and suggest changes that can increase accuracy, efficiency, and cost-effectiveness

Essential:

·        College Diploma

·        Ability to multi-task and manage competing priorities

·        Ability to work cross-functionally and with other business units and stakeholders

·        Experience in a sales or administrative role (preferred within the industrial distribution sector)

·        Proficiency in email management and handling, with a knack for organization and attention to detail

·        Understanding of content management

·        Excellent time management skills with proven ability to meet deadlines

·          Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

·        Strong written and verbal communication skills

·        Ability to handle sensitive information with utmost confidentiality

·        Self-starter with a growth mindset and ability to work independently

·        CRM experience strongly preferred; ERP experience preferred

Skill Set Considerations

·        Organized and Detail-Oriented: This role requires handling numerous tasks simultaneously, therefore a high level of organization and attention to detail is necessary

·        Proactive and Independent: The ideal candidate must be a self-starter who can work independently and anticipate needs before they arise

·        Collaborative: This role will interact with various departments, requiring strong interpersonal skills and a collaborative mindset

·        Adaptable: The ideal candidate must be able to adjust to changing priorities and operate effectively in a fluid environment

·        Analytical: A strong ability to analyze data and derive actionable insights is a key quality for this role

WORK ENVIRONMENT

·        Fast-paced environment in a dynamic competitive industry

·        Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings

·        Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

Canadian founded and owned, John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country. Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter! If you have a strong work-ethic, passion, and determination, we’ll provide the tools you need for success. We will help you grow so that we can continue growing.

WHAT’S IN IT FOR YOU?

·        Competitive remuneration including base salary

·        Competitive vacation

·        Paid personal day program

·        Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision

·        Company Group RRSP with employer matching

·        Annual health & wellness subsidy

FUN FACTS

·        The average employee tenure is 9 years

·        We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays

·        We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.