Our Retail Sales Supervisors are a major driving factor behind Bob’s Discount Furniture’s success and expansive growth in the retail industry. At Bob’s you can expect an environment dedicated to your individual success and a rewarding career with room for professional advancement! As champions of the “Bob’s Way” our Retail Sales Supervisors find satisfaction in leading a motivated, driven , commission sales team in a low pressure, honest, gimmick free and enjoyable shopping environment.
"No phony sales, no phony gimmicks, just everyday low prices and value! We call it the Bob’s Way because no one does it better!" - Bob Kaufman Founder and President Emeritus
Our Retail Sales Supervisor:
Using some of the best technology in the retail furniture industry, our Retail Sales Supervisor will coach, train and lead a team of Retail Guest Experience Specialists o make our customer’s furniture dreams come true. Working alongside our customers to understand their design wants and budget needs; while working to exceed commission sales goals in a welcoming retail environment.
Our New Concept Store:
Combining our visual displays, online product catalogs, this new concept will provide a new, fresh approach to the furniture buying experience.
Major Duties and Responsibilities:
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Open and close Showroom according to Bobs Policy and Company expectations
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Oversee sales floor with goal of assuring highest level of service to customers, highest closing rate and maximum average sale
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Ensure continuous training, coaching and mentoring of Guest Experience team
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Exhibit an enthusiastic Showroom presence and conduct oneself according to Sales Floor Guidelines expectations
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Practice “Management Involvement” consistently to assist the Guest Experience team in performing a high-caliber customer service and sales centric experience
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Performing Bob’s Huddles and Drills with high enthusiasm, setting the stage for the days activities, creating a fun and learning filled environment.
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Coach to Bob’s Mystery Shop Guidelines to meet Customer needs and Company expectations.
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Training, observing and ensuring Guest Experience team is following the Bob’s 7 Steps of Selling to ensure every Bob’s Customer has a consistent service centric experience
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Engage in ongoing E- Learning and other training modules provided by Bob’s to continue to educate and enhance product knowledge
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Actively build the Bob’s Brand by asking Bob’s Customers to rate our service
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Engage and complete the sales process and Customer centric service by ensuring that all required processes are completed accurately and timely
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Work to ensure that Bob’s Showroom is customer ready at all times
Required Qualifications
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Ability to lead and manage people
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Ability to display analytical, critical thinking and problem solving skills
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Ability to use sound judgment and practice sound decision making
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Ability to actively listen, communicate effectively and utilize communication tools appropriately
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Ability to motivate self and others
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Proven ability to effectively manage one's own time and the time of others
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Proven ability to identify root cause and manage and improve process
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Ability to set clear goals and expectations
Preferred Qualifications
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3 years minimum successful supervising Customer Service environment
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3 years minimum Supervisor/Management experience
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Retail and Sales leadership experience
It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
What We Do
When Bob Kaufman opened the first Bob’s Discount Furniture in Newington, Connecticut in 1991, he had a mission: to provide unmatched value while never sacrificing integrity or honesty to do so, meaning no deception or phony gimmicks. That became “the Bob’s Way,” and it remains our approach to this day, with more than 170 home furnishings stores located across the U.S. Shop in-store and online at mybobs.com
Our mission extends beyond just providing excellent furniture at everyday low prices, though. We also have a goal to help better the communities surrounding each of our locations through the Bob’s Outreach program and the Bob’s Discount Furniture Charitable Foundation, but those are just the beginning. We donate a total of more than $2.75 million to charities each year because we believe that giving back is our responsibility and privilege as a company.
In addition to offering high-quality products at unbeatable prices, we also aim to provide an unparalleled shopping experience with on-the-house treats. Pop into one of our in-store cafés and you’ll see that we also collect donations. All the money collected through Bob’s Café Collections for a Cause is matched by Bob’s, and 100 percent of those donations go to a number of charities such as the Special Olympics and Operation Homefront.
Interested in a career with Bob’s? We employ 5,000 employees across our 160 locations, all of whom contribute to the high level of integrity and transparency Bob’s is known for. We provide career growth and training as well as competitive compensation and benefits in a fun and fast-paced environment. Join us in our goal to make Bob’s a household name in furniture from coast to coast by looking into our job listings on LinkedIn as well as https://www.mybobs.com/careers.
If you’d like to get to know more about our company and why we take such pride in what we do, connect with us on Facebook at https://www.facebook.com/mybobs/ and follow us on Instagram & Twitter @MyBobs.
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