About Us
Guided by our core values – The Lugano Way – our team embodies a proactive mindset that fuels our drive for success. We work with a people-first mentality and foster an environment of continuous learning and mutual growth. Our ultimate goal? To consistently find a path to YES and deliver remarkable in all we do. Through innovation, teamwork, and collaboration, we bring this to life. Join us in shaping a future of brilliance and endless possibilities.
Job Overview
You will be pivotal in overseeing and optimizing the sales and the company’s leading CRM methodology, Fly-Fishing, ensuring seamless coordination between salons and headquarters. You will be the guardian of data integrity, collaborating with various teams to enhance operational efficiency and support strategic decision-making. You are able to successfully manage projects on a larger scale while also working with the team at a detailed level to ensure the highest level of quality.
About the Role
- Support upcoming experience opportunities and help input CRM data about all events data.
- Leverage Fly Fishing methodology for key projects and market understanding including research data, summaries, and analysis for Lugano’s client-centric business model.
- Work closely with the Sales Strategy Manager and leadership to detect and resolve CRM data issues, continuously scoring partnership efficiency and quality data.
- Conduct market research on philanthropic organizations, prospective businesses, and key opportunities to determine potential partnerships.
- Prepare event information packets for salons, consolidate post-events debriefs and provide data for extractions of event patterns and learnings at an HQ level.
- Ensure timely execution of event post-data and collaborate with sales strategists to create said data.
- Collaborate with the Sales Strategy Manager and Director of Business Intelligence to address challenges and optimize internal processes.
What You Bring to the Team
- Research-minded approach and strong analytical skills of client-centric data
- Meticulous attention to detail and commitment to delivering effective data on customer experience
- Strong Microsoft Office skills (Excel, PowerPoint, OneNote)
- Ability to analyze data and provide simplified solutions
- Effective communication and collaboration across multiple lines of business
- Familiarity or strong interest in luxury industry
Pay Transparency
Targeted base compensation is $28 hourly plus annual bonus. The total compensation package is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Our Benefits
Lugano Diamonds is a fast-growing company with many opportunities for you to master your craft and grow your career. We are proud to offer employees a generous compensation package that includes commission and bonus plans for all employees, multi-option healthcare plans, 401k with match, and paid time off. Join the team and carve your own path to the future.
Being You at Lugano
Lugano is committed to creating a diverse work environment that recruits and rewards employees based on capabilities and performance. We are inclusive, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Join Our Team – Where People, Leadership, Innovation, and Passion come first.
CCPA disclosure notice here.
Top Skills
What We Do
As one of the finest jewelers in the world, Lugano Diamonds was founded with the vision of creating exquisite, one-of-a-kind jewelry. Each piece is a true work of art made with the world's rarest and most precious gems. Our global connections allow us to procure the rarest, most unique and largest stones, which are exemplified in our stunning creations
