OverviewManages VNS Health Plans Market Development systems projects relating to system development, maintenance, analysis and enhancements. Oversees report production and analysis for the department on a regular basis to identify issues and trends. Ensures that agency resources are leveraged to meet reporting needs in the program. Works under general supervision.
Compensation Range:$62,400.00 - $72,000.00 Annual
What We Provide
- Referral bonus opportunities
- Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
- Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life Disability
- Employer-matched retirement saving funds
- Personal and financial wellness programs
- Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
- Generous tuition reimbursement for qualifying degrees
- Opportunities for professional growth and career advancement
- Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities
What You Will Do
- Manages Market Development system projects relating to needs analysis, functionality enhancements and new product implementation, including development and documentation of functional specifications.
- Maintains hierarchy and configuration-level tables and values; ensures new records are added into the Sales Operation System and Retention System.
- Ensures configuration decisions conform to Market Development system requirements as well as regulatory, program and strategic direction requirements. Analyzes, plans, implements and documents new configuration decisions for Plexis across all lines of business.
- Participates in the development of and oversees change management process for the Sales Operation System and Retention System.
- Tracks system problems or escalates problem to System Administrator, vendor and/or senior management; follows through to ensure resolution.
- Works with Database Administrator to ensure ongoing functionality of Market Development system infrastructure and security.
- Works with System Administrator on Market Development system upgrades, routine updates and enhancements including analysis, testing and implementation.
- Serves as liaison with vendors to resolve Market Development system issues, understand impact of product changes and develop future enhancements.
- Works with business process owners to analyze usage of Market Development system, develop enhanced workflows and oversee development and production of new system reports.
- Trains new sales and marketing staff and maintains training of existing staff.
- Adds/terminates Market Development system users and communicates system outages and events to users.
- Maintains, updates and disseminates Market Development system related documentation, including system configuration, functionality, manuals, policies and procedures, and training documentation.
- Coordinates/communicates information with Help Desk staff as needed.
- Produces statistical reports and planning analyses to support decision-making as needed.
Qualifications
Education:
- Associate's Degree in Business Administration, Information Systems, Health Administration or related field discipline, or the equivalent work experience required
- Bachelor's Degree preferred
Work Experience:
- Minimum three years of experience in business operations and/or operations analysis and system development, implementation and training required
- Experience leading an operations project required
- Strong analytic, organizational and oral/written communication skills required
- Proficiency in Microsoft Project and Visio required
- Managed care systems experience preferred
- Knowledge of data bases and report generation preferred
- Knowledge of Crystal Report Developer, SQL databases and interfaces preferred
What We Do
VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 125 years, our commitment to health and well-being is what drives us—we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of those we serve in New York and beyond.
VNS Health does not ask prospective employees for any form of payment or money transfer as part of its job application or onboarding process. VNS Health does not ask prospective employees for information relating to individual financial assets, credit cards, personal passwords and VNS Health does not require prospective employees to purchase equipment or software
