Sales Operations Manager

Within Fender Musical Instrument Corporations’ (“FMIC”) the Global Sales team, we are focused on expanding market penetration and generate revenue through leadership, coaching, and professional development while keeping aligned with Fender’s customer growth strategy. We are currently searching for a talented Sales Operations Manager to join our team remotely.

An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it’s a cultural symbol that resonates globally.

As the Sales Operations Manager, you will manage a variety of responsibilities essential to the success of the department.  This individual will ensure the accuracy and quality of set-up information in our National Accounts ordering systems and on their websites.  Additionally, this individual will update pricing in their systems and will serve as an expert in all areas of order entry and PO management.  Additionally, this individual will assist the National Accounts Sales Directors with assortment reviews, sales and unit forecasting, and all aspects of account management.

Essential Functions: 

• Sales Operations Management: Support the execution of sales programs by managing and optimizing processes for national accounts. Ensure that all operational procedures are followed for efficient product delivery, order processing, and customer satisfaction.
• Customer Product Training: Travel to customer locations to provide in-depth product training. Ensure that customers fully understand the product offerings, features, and benefits.
• Cross-Functional Collaboration: Work closely with sales, marketing, supply chain, and product management to ensure that all aspects of sales operations, including pricing, inventory management, and account forecasting, are aligned with company goals and customer needs.
• Process Improvement: Identify inefficiencies in sales operations workflows and recommend process improvements to increase accuracy, speed, and cost-effectiveness. Collaborate on system enhancements and tools to improve internal and customer-facing operations.
• Order Management: Oversee order processing, from initiation through delivery, ensuring accurate and timely fulfillment for national accounts. Partners with internal teams to troubleshoot any delays or issues that arise in the order cycle.
• Data Analysis & Reporting: Analyze key operational data to monitor account performance, identify risks or opportunities, and provide actionable insights to account teams. Generate and present regular reports on order fulfillment, account health, and operational KPIs.
• Forecasting & Demand Planning: Assist in forecasting product demand for national accounts, collaborating with supply chain and inventory teams to ensure adequate stock levels are maintained and prevent stockouts or overstock situations.
• Customer Support: Act as an operational point of contact for national accounts, resolving any order, delivery, or product-related issues quickly and efficiently. Ensure customer satisfaction by maintaining strong communication with account managers and clients.
• Compliance & Documentation: Ensure that all operational activities comply with company policies, contracts, and legal regulations. Maintain accurate and up-to-date documentation on orders, contracts, and account procedures.
• Perform any other duties as assigned.

Qualifications:

• Proficiency with Excel, SAP, Riversand, VendorNet and BW capabilities.
• 3+ years of experience in sales operations, order management, or related roles.
• Strong understanding of sales processes, distribution channels, and supply chain logistics.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving abilities.
• Proficient in Microsoft Office Suite, especially Excel for data analysis and reporting.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to travel as required (up to 20%).

About Fender Musical Instruments:

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Gretsch®, Jackson®, EVH®, Charvel® and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.

Fender is required by law in certain jurisdictions to include a pay scale in the job posting for this position.  “Pay scale” means the salary or hourly wage range that Fender reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive.  The pay scale for this position takes into account the wide range of factors that Fender considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs.  If this is a remote position, the pay scale disclosed herein may be adjusted further based upon the applicable geographic differential associated with the location from which the successful candidate will work.  Please note that it is not typical for a Fender employee to be at or near the top of the pay scale for their role – especially as a new hire – and compensation decisions are dependent on the facts and circumstances of each case.  Subject to the foregoing, the current pay scale for this position is $60,000 -$90,000 per year.