Sales Operations Manager

Job Title: Business Professional - Operations Manager 5
Duration: 12 months
Work Location: Ridgefield Park, NJ, USA
Job Description: E-Commerce Sales Operations Manager
Top skills: Analytics, sales, strategy
Schedule: Full onsite
Summary:
The main function of an operations manager is ensuring that the different departments in the company follow through with the plans and devises he/she makes for the business's success.
Responsibilities:
� Direct the activities of the various departments in the company and is concerned with pricing, sales, production and distribution of the company's products.
� Responsible for managing the employees, creating their work schedules and distributing their duties.
� Determine employment requirements as well as interviews and hires prospective employees.
� An operations manager also trains the newly hired employees.
� Manage all the activities that are associated with the production of the products the company offers.
� Responsible for managing the performance of the employees such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifies goods and services to be sold.
� Supervise the remodeling of current the amenities and represent the company during client meetings and negotiations.
� Handle problems in a calm and collected manner, even when under pressure.
Skills:
� Microsoft office, Word, Excel
� Excellent organization and mathematical skills
� Familiarity with Windows-based computer programs a must
Education/Experience:
� Bachelor's Degree in business or related field
� Experience with payroll processing and wage attachment
� 10+ years of Experience
KEY RESPONSIBILITES/REQUIREMENTS:
Position Objective
• Lead the operational execution of the e-Commerce sales strategy that delivers value to Samsung.com customers, results in increased sales and creates better overall customer experience.
• Effectively leverages data to identify the largest areas of opportunity to increase traffic, click through rate, conversion, average order value and customer satisfaction.
• Efficiently and effectively manage third party teams to assure we achieve expected service levels at an efficient cost while also creating redundancy.
• Work with training and content teams to agents have an effective understanding of our and the competitions products.
• Provide governance to third party service vendors; insures adherence to policies and procedures.
• Own a regular analysis cadence for customer engagement reasons and track key performance metrics.
Minimum Qualifications
• Bachelor's Degree with 5+ years of directly related experience in sales or service network operations
• Experience leading a sales function of an E-commerce, Retail or Consumer Electronics company.
• Project and program management expertise.
• Team/People management inclusive of day to day coaching.
Preferred Qualifications:
• Demonstrated competency in persuasive communication skills using both oral and written modes for internal and external personnel at all management and staff organizational levels to obtain critical project decisions.
• Plan, organize and prioritize multiple complex assignments and projects.
• The ability to lead a team of employees to a common goal.
• Ability to work in a team environment, in order to achieve personal and project team goals and to complete projects within established time frames.
• Ability to motivate large groups of team members to achieve above and beyond their current capability.