Sales Engineer

About the Role

We are seeking a motivated and skilled Sales Engineer to join our dynamic team. In this role, you will work closely with our Enterprise clients to implement our AI and Expert APIs, enabling them to integrate our Expert-as-a-Service solutions into their existing systems. You will play a crucial role in understanding client needs, providing technical guidance, and ensuring a smooth integration process. 

What You’ll Do

• Collaborate with clients to understand their business requirements and technical needs for API integration.
• Provide expert guidance on API standards and best practices to ensure successful implementation.
• Assist in the setup and configuration of testing sandboxes for clients to validate API functionality.
• Conduct requirements gathering sessions to identify areas of opportunity for integration and optimization.
• Create comprehensive documentation, including API specifications, integration guides, and user manuals.
• Work closely with the sales team to support pre-sales activities, including product demonstrations and technical presentations.
• Troubleshoot and resolve any technical issues that arise during the integration process.
• Maintain up-to-date knowledge of industry trends, emerging technologies, and competitor offerings. 

What We’re Looking For

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Proven experience as a Sales Engineer or in a similar technical role, preferably in API integration, B2B Enterprise Platforms or B2B AI Platforms.
• Familiarity with programming languages (preferably Python and C#).
• Strong understanding of API standards (REST, SOAP, JSON, XML) and web services.
• Practical experience designing Generative AI solutions and prompt engineering. 
• Excellent skills in requirements gathering and analysis, with a keen eye for identifying opportunities for improvement.
• Proficient in creating clear and concise technical documentation, technical blog posts, and whitepapers for public consumption.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
• Ability to move fast in ambiguous situation and bias for action. 

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions. 

Why Join the Team

With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Perks and Benefits

• Fully Remote Work Environment
• Competitive Pay
• United Healthcare PPO, Kaiser
• FSA and HSA options, including Dependent Care Spending
• Dental & Vision
• Employer paid Long & Short - Term Disability
• Employer paid life insurance
• $75 monthly Remote-Work stipend
• $360 annual Wellness stipend
• $200 per year for registration fees for fitness events, races, and marathons
• Flexible time off
• 11 company holidays
• 401k with company matching
• Paid parental leave
• Charitable donation matching
• JustAnswer subscription with access to 12,000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!

Remote From these States

California, Florida, Georgia, Idaho, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wisconsin,

Pay Transparency

JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.       

Our Commitment to an Inclusive Workplace

We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have the curiosity, passion, and collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

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