Sales Engineer

Job Title: Sales Engineer
 
 
DQE Communications, headquartered in Pittsburgh, Pennsylvania, is a fiber-optic Internet and data network access provider for businesses and carriers in Pennsylvania, West Virginia, Maryland and Ohio. Established in 1997 as a division of the Duquesne Light Company, DQE started as a dark fiber infrastructure provider in the Pittsburgh metropolitan area, and since then has grown both its fiber footprint and product offerings to become one of the leading regional providers of secure, reliable, data network services. With its recent sale to GI Partners, a leading investor in the communications infrastructure sector, DQE has a renewed focus on growth, both in terms of increasing penetration within its current footprint and growing its network reach.
 
Job Summary:
The Sales Engineer specializes in understanding all the technical aspects of the DQE product portfolio. and explaining them to potential enterprise consumers. The Sales Engineer consults on product development, explaining product features to customers during live demonstrations. This role’s activities provide a direct source for our enterprise customer base and outside sales force to refer to for technical expertise and guidance for project & system design recommendations. The candidate must be local to the Pittsburgh area. Hybrid work environment
 
Key Job Responsibilities:

• Prepare and give technical presentations to explain to customers how the products and services work.
• Work with the customers and Engineers to ensure the equipment meets the system requirements.
• Communicate with the sales team to understand consumer demands and offer sales support where necessary.
• Secure orders, guarantee product standards and assure product delivery.
• Establish customer rapport and acceptance.
• Plan for modifications to products to meet consumer demands.
• Help clients to solve problems with product usage.
• Recommend new and improved products to the customers and explain how the equipment will be more cost-effective.​

Required Skills/Abilities:

• Reliable technical background in Telecommunications.
• Excellent understanding of our product portfolio, including but not limited to, Internet Services, SD-WAN, Voice & Unified Communications, SASE and Cybersecurity.
• Good marketing skills and business sense.
• Ability to work with others as a team.
• Ability to build client relationships easily.
• Analytical ability and great problem-solving skills.
• Presentation skills and ability to convey product value.
• Self-confidence to support persuasion and sales efforts.
• Proficient in Microsoft Office Suite or related software as required to prepare reports and logs.

Education and Experience:

• Bachelor’s degree required, experience in telecommunication or related field preferred.
• Related telecommunication experience preferred.