Founding Solutions Engineer

Position Summary

HeyGen is seeking an innovative and customer-focused Founding Solutions Engineer to join our team. As a Founding Solutions Engineer, you will play a critical role in bridging the gap between technical capabilities and customer needs. You’ll partner with our sales team to engage prospective customers, demonstrate the value of our platform, and provide technical expertise to drive adoption of HeyGen’s cutting-edge technology. Your contributions will directly impact customer success, revenue growth, and our mission to make visual storytelling accessible to all.

Core Responsibilities

Technical Expertise

• Collaborate with sales teams to identify customer requirements and provide tailored technical solutions.
• Conduct in-depth product demonstrations and presentations to showcase HeyGen’s platform capabilities.
• Serve as the technical point of contact during the sales process, addressing customer questions and concerns.

Solution Design

• Translate customer business objectives into technical requirements and implementation plans.
• Design and prototype solutions that integrate HeyGen’s technology with customer workflows.

Customer Support & Success

• Partner with the Customer Success team to ensure smooth onboarding and implementation of HeyGen solutions.
• Provide hands-on support to customers during trial periods and proof-of-concept projects.
• Offer guidance and training to help customers maximize the value of the HeyGen platform.

Cross-Functional Collaboration

• Act as a feedback loop to the Product and Engineering teams, sharing insights from customer interactions to drive continuous improvement
• Collaborate with Marketing to create technical content, such as whitepapers, case studies, and solution guides.

Revenue Enablement

• Identify opportunities for upselling and cross-selling by aligning customer needs with HeyGen’s features and solutions.
• Support renewals by demonstrating the long-term value of the HeyGen platform.

Developer Advocacy

• Gather insights from developers and advocate for their needs within the company.
• Create technical content: including tutorials, sample projects, documentation improvements, and videos—that make it easier for developers to integrate HeyGen into their applications.
• Foster a developer community where users can share projects, get help, and provide feedback.

Experience & Skills

• 3+ years of experience in a sales engineering, solutions engineering, or technical pre-sales role, preferably in SaaS or AI-driven technologies.
• Strong technical background with the ability to explain complex concepts to both technical and non-technical audiences.
• Proficiency in presenting and demonstrating technical products to diverse stakeholders.
• Familiarity with API integrations.
• Proven ability to identify customer pain points and deliver effective solutions.

Salary Range
$140,000 – 150,000 annually
Please note that the salary information is a general guideline only.  HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer.  As part of our total rewards package, HeyGen offers comprehensive benefits including a 401k plan, health benefits, generous PTO, a parental leave program and emotional health resources.

HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.