Sales Engineer (Japan)

About Aerospike

At Aerospike, we dream big. Our focus is helping companies tackle seemingly insurmountable problems and doing what’s never been done before. That is why we developed the world's leading real-time data platform that powers mission-critical applications at the world's most innovative, category-disrupting companies. 

Our customers have deployed extreme-scale real-time applications to fight fraud, dramatically increase shopping cart size, enable global digital payments, and deliver hyper-personalized user experiences to tens of millions of customers. Customers like Airtel, Experian, Nielsen, PayPal, Snap, Verizon Media, Wayfair, and many others rely on Aerospike as the data foundation for the future to help them act in the microsecond moments that matter. Aerospike is headquartered in Mountain View, California, and has a global presence with offices in London, Bangalore, and Tel Aviv.

Job Summary

Aerospike is looking for a technically strong sales engineer to assist with selling of our real-time data platform products and services. The Sales Engineer's responsibilities include maintaining extensive knowledge of the products' parts, functions, and processes and assisting in closing sales where technical expertise may be required to fit the client's needs.

To be successful as a sales engineer, you should possess an in-depth knowledge of our company's technical products and services and be able to relate this knowledge in a way that is understandable to non-technical customers. You should be driven to achieve your sales goals and should have excellent sales and customer service skills.

The ideal candidate is a great listener with a talent for solving technical challenges. 

This is a pre-sales position.

Responsibilities:

Preparing and developing technical presentations to explain our company's products or services to customers.

• Discussing equipment needs and system requirements with customers and engineers.
• Collaborating with sales teams to understand customer requirements and provide sales support.
• Generating high-quality sales leads, following up after initial contact, and securing and renewing orders.
• Researching, developing, and identifying modifying products to meet customers' technical requirements and needs.
• Helping customers who have problems with installed products and recommending best practices for upgrades and.
• Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customers.
• Identifying areas for improvement and communicating these issues as well as possible solutions to upper management, including product managers.
• Setting and achieving sales goals and quotas.
• Training other members of the sales team on the technical aspects of the company's products and services.

Prerequisites

• Excellent presentation, communication, and interpersonal skills
• Fluent communication skill in both Japanese and English.
• Excellent customer-facing skills directed toward C-Level and Developers
• Linux experience is a must
• Databases; NoSQL, Relational, Distributed, MPP
• Self-starter: must be able to assess, prioritize and complete work with minimal supervision
• Ability to work well under pressure
• Hadoop; Spark, HBase, HDFS, Hive, Impala
• Independent problem solving and troubleshooting skills
• Understand the complexities of mission critical applications
• Feedback field requirements to product management and engineering 
• Enable customers and partners through Meetups, Training sessions and Hack-a-Thons
• Knowledge Graph, Timeseries, and Feature Stores
• Language: Strong coding skills in at least one language: Java, C/C++, Python, Go,etc

Preferred

• Database; Aerospike, Yugabyte, Cockroach, MongoDB, Cassandra, HBase, Couchbase, etc.
• Cloud; AWS, Microsoft, Google 
• Docker and Kubernetes
• Compute knowledge; Networking, CPUs, SSDs, Memory, etc.
• The ability to travel up to 30% of the time.
• Previous experience working for a small to medium business

Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.