We are seeking a highly organized and detail-oriented individual to join our team as a Sales Support and Client Implementation Specialist. In this role, you will play a crucial part in supporting our sales team and ensuring smooth client implementations. Your primary responsibilities will include providing assistance to our sales and state client management team, coordinating with clients during the implementation process, and ensuring effective communication between all stakeholders. This position would directly support our State Tobacco Quit Services Team with an emphasis on growth and new Medicaid/MCO business.
Where You'll Be
To prioritize togetherness, culture, and accountability, RVO Health operates on an in-office work schedule. We expect employees to work from our Minneapolis office Tuesday, Wednesday and Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish.
Address: 11000 Optum Cir Eden Prairie, MN 55344
- Collaborate with the sales team to provide support in the sales process, including preparing sales materials, gathering client information, and assisting with proposals and presentations.
- Act as a key point of contact for clients during the implementation phase, ensuring a seamless transition from sales to implementation.
- Coordinate and manage all aspects of client implementations, including contract negotiation, project planning, timeline development, and resource allocation.
- Communicate regularly with clients to gather necessary information, address questions or concerns, and provide updates on implementation progress.
- Collaborate with cross-functional teams, such as product development, marketing, legal, client management and more, to ensure successful and timely completion of client implementations.
- Provide training and support to clients as needed, ensuring they have a clear understanding of our products and services.
- Document implementation processes, best practices, and lessons learned to facilitate future implementations and enhance overall efficiency.
- Assist in resolving any implementation issues or challenges that may arise, working closely with internal teams and clients to find effective solutions.
- Maintain accurate and up-to-date records of client interactions, implementation progress, and key project milestones.
What We’re Looking For
- 4+ years of experience in account management, sales support, or client implementation is preferred.
- Public Health and Medicaid Managed Care Organizations knowledge is a plus.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills, with the ability to build relationships and communicate effectively with clients and internal stakeholders.
- Detail-oriented mindset with the ability to maintain accuracy and attention to detail in a fast-paced environment.
- Strong problem-solving skills and the ability to think critically to resolve implementation issues.
- Proficient in using CRM systems, project management tools, and Microsoft Office Suite.
- Ability to adapt quickly to changing priorities and work effectively under tight deadlines.
- Demonstrated ability to work independently as well as collaboratively within a team.
Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.
- Starting Salary: $75,000.00 - $95,000.00
*Note actual salary is based on geographic location, qualifications and experience - Access to a Free Udemy for Business subscription—thousands of hours of learning content on hundreds of different subjects at your fingertips
- Health Insurance Coverage (medical, dental, and vision)
- Life Insurance
- Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- Paid Time Off
- Holiday Pay
- 401(k) with match
- Employee Assistance Program
- Paid Parental Bonding Benefit Program
- Pharmacy Benefits
- Income Protection Plans
- Pet Services Plans
- Mental Health Support
- Wellness Coaching
- HSA- Health Savings Account
- Commuter Benefits
- Gym & Fitness Center Discount Program
Who We Are:
Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world.
RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife.
We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.
RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.
We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].
We do not provide visa sponsorship for this role at this time.
RVO Health Privacy Policy: https://rvohealth.com/legal/privacy
What We Do
At RVO Health, our mission is to give people a better way to health & wellbeing. We own and operate the largest health & wellbeing platform in the US, helping nearly 100 million people a month seek information, find a doctor, save money, and take action around their health & wellbeing. Our portfolio of industry-leading websites, products and services touches every part of the health and wellness journey.
The Healthline Group portfolio (Healthline, Medical News Today, Psych Central, Greatist, and Bezzy) and the Healthgrades brand comprise the largest health information audience in the US. The Healthline Group connects millions of people daily to medically-backed information about thousands of health-related questions, products, and chronic conditions. Through Healthgrades, the largest marketplace for finding healthcare, we help half of Americans find and evaluate a doctor each year.
Through Optum Store, we sell thousands of FSA/HSA-eligible health and wellness products direct-to-consumer and connect health seekers to mental health, condition-based virtual care, and an online pharmacy. Through Optum Perks, we help millions of people save money through our prescription savings program. Millions of health seekers also use RVO Health’s virtual coaching programs each year to lose weight, stop smoking, and find better wellbeing.
Our portfolio includes education and advice, condition-based communities, access to healthcare, an ecommerce store of health products and services, prescription discounts and delivery, and more. We are making health easier to navigate, more accessible, and more affordable for everyone. Furthermore, all of our content, products, and services are medically-backed, so people can trust that they are getting accurate support for their health.
RVO Health is backed by Red Ventures and Optum, part of UnitedHealth Group. Select brands previously operated by Red Ventures and Optum are now independently operated by RVO Health.
