SaaS Billing Support Specialist at AIPRM

Reposted 11 Days Ago
Be an Early Applicant
Argentina
Mid level
Artificial Intelligence • Marketing Tech • Sales • Software
The Role
The SaaS Billing Support Specialist manages billing inquiries, collaborates with the team for accuracy, and resolves issues using Stripe and Zendesk while providing written support in English.
Summary Generated by Built In

Description

We are seeking an experienced SaaS Billing Support Specialist who possesses a keen understanding of billing systems, particularly with Stripe, and has hands-on experience with customer support platforms like Zendesk.
At AIPRM, we believe in precision and accuracy. Hence, we are in search of an individual who leans more towards the "accounting" side rather than "sales".
Key Responsibilities:
- Manage and resolve billing queries and issues in a timely manner.
- Collaborate closely with our core team to ensure billing accuracy.
- Respond in Zendesk to track, prioritize, and address customer inquiries.
- Work in a 24x5 and later 24x7x365 shift.
- Offer comprehensive support to our customers using Stripe for their transactions.
- Handle challenging situations with professionalism and resilience.
- Moderate billing related complaints in the forum.aiprm.com to be resolved via Zendesk

Requirements

Qualifications:
- Minimum of 3 years experience in SaaS billing support.
- Proficiency with Stripe and Zendesk is a must.
- A strong numerical aptitude and a keen eye for detail.
- Ability to handle difficult situations and feedback with grace and maturity.
- Preference will be given to mature candidates with a robust background in the field.
This role is only for written support, in native-like English.
We already have developed a comprehensive set of standard Zendesk macros and SOPS how to respond to which case.
Successful candidates will be interviewed and put on a temp position, but this role is for a long term, full-time position.
Please specify code AIPRMbilling3 in the first
and your timezone in the second line of your response to this.
Note: This role is not suitable for beginners in the industry. We're in search of seasoned professionals who can handle the challenges that come with the territory, especially in light of the strict no-refund policies we uphold. Please don't apply if you're not ready to work in shifts.

Benefits
  • Opportunity to work for a rapidly growing AI SaaS company with a 2+ million user audience.
  • Work directly with seasoned SaaS entrepreneurs (20+ years each business experience) and a highly productive, results-oriented team.
  • Ability to define the future of AI and learn from the best.

Please tell us in which role, company and for how long you had a similar responsibility.

Top Skills

Stripe
Zendesk
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The Company
HQ: Middletown, Delaware
8 Employees
On-site Workplace
Year Founded: 2023

What We Do

With just one click, you can access a curated selection of ChatGPT prompts specifically designed for SEOs, or Marketers, or Sales & Support.

These prompts will help you optimize your website and boost its ranking on search engines, research new product strategies and excel in sales and support for your SaaS.

Don't waste any more time struggling to come up with the perfect prompts - let the AIPRM ChatGPT Prompts extension do the work for you!

AIPRM is the AI Prompt Manager you have always wanted. Developed by the team of LinkResearchTools and URLinspector this software comes from experienced SEOs and SaaS software developers and operators you can trust.

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