RSLM, PyroMet

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make a difference. It’s a big responsibility, and we are committed to making an impactful positive change. We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials and technology needed for a better future.

Come see the FLSmidth difference.

Purpose of the role:

To build and develop the regional market in conjunction with the regional Site Sales teams and to drive the long-term business strategy for the product service line with a view to increase market share and to promote retention of aftermarket business. Continuously improve product operational efficiency and the technical competence of the local team in the product line. Provide expert knowledge and support for the product line, from a process, mechanical, operational, maintenance and R&D input perspective. To contribute strongly to the overall company result and culture.

Your responsibilities

• Work with site account managers / technical teams for a specific product lines while executing go-to-market strategy aligned with respective global service line strategy.
• Support customers and their spare parts & U&R throughout the product life cycle, improving aftermarket growth and increasing client base including technical visits, trials, and support.
• Technical mine site visits is key, in order to supply required technical support on-site. In close collaboration with Site account manager.
• Provide case by case support to Purchasing before any technical questions or specifications to streamline processes.
• Identify most suitable products / solutions based on ongoing customer and market assessment and support development of the aforesaid in alignment with GSLM & engineering
• Work with site account managers to craft site account plan, including mapping U&R offerings and customer installed base (FLS and competitors as applicable), and drive OI and Business development management.
• Support the proposal & engineering team the provision of accurate and timely quotations
• Manage 1ˢᵗ tier of price band discounting, with a view of being able to achieve regional budget for the service line.
• Support with Sales the planning and aging of inventory and recommend to GSLM when a part should be considered scrap.
• Custodians of lessons learned Promote training, guidance and sales materials to customers, Sales and field service.
• Work with GSLM and regional procurement to facilitate local sourcing as applicable.
• Gather and analyze customer feedback to continually improve service offerings and improve customer net promoter score.
• Support product development through ideation and launching new service- and technical products into the region.

What you bring

• A relevant tertiary level qualification, ideally an engineering degree, in metallurgical,  chemical, mechanical engineering. 

• A qualification in business administration or commerce would be an advantage

• At least 10 years’ experience within the mining industry.

• At least 5 years’ experience in the application selection of Pyro Metallurgy Technologies. 

• At least 3 years’ experience in a business development role with demonstrable success in growing the business.

• Experience in a sales role within the customer services function.

• Site experience in the operation, optimization and maintenance

• Existing strong network of key stakeholders within the mineral processing industry.

• Excellent oral, written and interpersonal communication skills in order to work with customers, contractors and other personnel on a daily basis

• Excellent analytical and problem-solving skills

• Good organization, multitasking and time management skills that delivers effective planning and housekeeping standards.

What we offer

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply – the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photograph from your application materials.

Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.

All suitable candidates shall be subject to a personal suitability check which shall include but not be limited to a criminal record check, citizenship check, qualification verification and employment verification.