Rotational Steward

WHO WE ARE

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.

ABOUT THE ROLE

The Rotational Steward is responsible for cleaning guest cabins and providing dining room service for all guest meals. In addition, the Rotational Steward will rotate into the galley and wash dishes and assist in food preparation. The Rotational Steward assists with guest and commercial laundry. The Rotational Steward Is proficient in all steward operation procedures for housekeeping and dining room and covers seasonal steward's days off. The Rotational Steward will be responsible for training seasonal stewards in the dining room and housekeeping procedures. 

The Rotational Steward works approximately 12 hours per day, on a rotational schedule of approximately 2 months on, 1 month off.

RESPONSIBILITIES:

Cabin Cleaning

• Cleans assigned guest, officer or staff cabins; make beds, clean sinks, mirrors, showers, windows, toilet, empty trash, dust, vacuum, deodorize, and change towels per guest request, etc. Train stewards to meet company and regulatory standards.
• Trains stewards in cabin duties, inspects cabins and coaches stewards.
• Performs phase cleaning and may oversee as delegated by Hotel Manager and Chief Stewards. 

Food Service

• Sets up and clears tables for guest meals as assigned.
• Takes meal orders and serves meals.
• May be assigned to prepare early riser buffet and/or re-cap lounge service.

Galley Cleaning, Dishwashing & Food Preparation

• Wash dishes for up to 6 meals per day (3 crew, 3 guests).
• Scrapes/soaks all dishes, pots & pans, cooking utensils, and eating utensils in accordance with applicable regulations.
• Cleans all countertops and working surfaces in the galley, and cleans the galley sinks and dishwasher.
• Assist in food preparation such as chopping and plating.
• Load, run and remove items from the dishwashing machine and place them in appropriate locations.
• Adheres to all CDC Vessel Sanitation Program & Health Canada requirements.

Safety & Security

• Participates in on board safety training, meetings, and drills, as directed by the Captain. Including fire, abandon ship, man overboard, flooding, and medical emergencies.
• Complies with all CDC and Health Canada Vessel Sanitation requirements.
• Participates in shore side training as required by the company.
• Familiar with the ISM codes and requirements.
• Maintains familiarity with all duties under the company Safety Management System and Emergency Station Billet Duties.

Additional Duties

• May relieve bartender for brief periods of time.
• Serves as a member of the emergency team.
• Safely and efficiently works to ensure guest and commercial laundry is completed in a timely manner

DESIRED SKILLS AND QUALIFICATIONS

• Experience with food service strongly preferred. (Comfortable with knives and food preparation).
• Experience with housekeeping, hotel industry, preferred.
• Good verbal communication skills.
• Ability to anticipate guest needs. 
• Good customer service skills; professional demeanor, ability to use necessary levels of tact and courtesy.
• Detail oriented and thorough; able to follow through on assigned tasks.
• Ability to work independently using initiative and creativity to complete assigned tasks.
• Strong time management skills; able to handle multiple tasks, set priorities, and meet deadlines.
• Work well under pressure.
• Ability to get along well with co-workers and support a team environment.
• Ability to effectively present information in one-on-one and small group situations.

Licenses/Certificates

• Current First Aid/CPR certification required.
• US Passport required.
• Alcohol Server Training (OLCC) required.
• STCW Basic Safety Training preferred.
• STCW Crowd Management preferred.
• Physical exam

Employment is contingent on the following:

- In compliance with U.S. Coast Guard Regulations, 46 CFR Parts 4, 5, and 16, you will be required to undergo the following drug tests: post-offer prior to start date, random, reasonable cause, and serious marine incident per US Federal guidelines.

- Pre-offer background check; employment is contingent upon the results of this screening.

- Post-offer physical examination; your employment is dependent upon being determined fit for sea duty. 

Continued employment is dependent upon consent to and passing these tests.

Lindblad Expeditions continues to highly recommend that all new hires be up to date with all vaccines prior to the first day of employment and getting boosted annually when eligible, including those vaccines that protect against COVID-19. All crew must still comply with all country-specific vaccination requirements.

Communication Skills

Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms. The physical demands per position are described in the Job Analysis sheet and are available to all applicants upon request.

COMPENSATION STATEMENT

Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.

For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.

Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.