Rooflink Customer Support Specialist

We are looking for a friendly, detail-oriented Customer Support Specialist to join the team in our Cedar Park, Texas office. In this role, you will serve as the first point of contact for our customers, ensuring they receive prompt, professional, and effective assistance. You will handle inquiries, resolve issues, and contribute to an exceptional customer experience across various communication channels.

Who We Are: SalesRabbit is the leader in field sales, operating as the only fully integrated field sales management platform, continuously evolving enterprise-ready selling solutions.

Where We’re Headed: With our HQ in Lehi, Utah, a brand-new Rooflink office in Cedar Park, Texas, and a team of 100+ and growing, SalesRabbit is charging ahead as the go-to solution for field sales teams and organizations across the country.

The Secret to Our Success: We put our employees first. Along with competitive pay and benefits, we offer our employees all the comfort you’d expect from a high-growth SaaS company.

To be a good fit for SalesRabbit, you should:

• Possess a natural curiosity about how things work and how to improve them
• Be equal parts humble and confident
• Have grit like a honey badger

To be a good fit for this particular role, we require that you have:

• Exceptional customer relationship-building skills.
• Excellent written and oral communication skills.
• Strong analytical capabilities for advanced problem-solving.
• Demonstrable leadership skills.
• Ability to influence decision-making and drive change.
• Highly organized with a strong ability to multitask.
• Good judgment and follow-through on tasks until completion.
• Ability to work cross-functionally in a fast-paced environment.
• Experience with Microsoft Excel and Zoom.
• Desired: Accounting knowledge.
• Strong communication skills, both verbal and written
• Empathetic, patient, and customer-focused

Responsibilities of the role:

• Quickly grasp key roofing and SaaS industry concepts.
• Gather, analyze, and process client data during data migrations.
• Provide prompt responses to customer inquiries via phone and email.
• Respond to customer inquiries via email, phone, live chat, or social media in a timely and empathetic manner
• Provide accurate information about products, services, policies, and procedures
• Troubleshoot customer issues and work toward a resolution, escalating as necessary
• Maintain detailed records of customer interactions using CRM tools
• Collaborate with cross-functional teams (Sales, Tech, Operations) to resolve customer concerns
• Identify recurring issues and suggest improvements to enhance the customer experience
• Stay up to date with product knowledge and system updates

Benefits: 

• 10 paid holidays
• 20 days of PTO 
• 401(k) 100% matching up to 4% of salary (vesting is immediate)
• Company phone plan covering service for employee and spouse/child
• Fully stocked break room and weekly catered lunches
• Corporate passes 
• Women’s group 

SalesRabbit is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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