Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
The Opportunity:
This is an exciting time to join Roche Diagnostics Professional Service team. If you are passionate about problem solving then this is the position for you!
Our Professional service team is the primary liaison/customer representative throughout the implementation, Roche solution correlation, and future clinical application support. Includes planning and coordination for the implementation and customer training, as well as problem solving issues that arise for customers throughout the life cycle of the solution.
As Application Specialist, you will provide first level application support on site, by phone or remotely to all customers, serving them as subject matter expert.
You will be responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions. In addition, you will have project management responsibilities and conduct business process reviews. We expect you will actively engage in marketing or product development initiatives.
You will organize and provide operator’s trainings, install new applications and ensure up-to-date information delivery.
Requirements for the role:
-
University Bachelor degree, preferably in biology, chemistry, biotechnologies, biomedical engineering;
-
Minimum 1-year experience in laboratory practice and/or experience in the use of automated laboratory equipment;
-
Ability to learn Roche solutions (i.e. chemistry, immunology, molecular, life sciences, IT solutions), and stay current with industry trends;
-
Effective written/verbal communication skills as well as project management experience;
-
Effective customer consultative skills, which includes advanced scientific knowledge and analysis, exceptional customer engagement, and fostering of strong customer relationships;
-
Kazakh, Russian, English – fluently & tech-speaking level;
-
Ability to travel often;
-
Can work as a field based individual contributor with independence and autonomy.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
Top Skills
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.
Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.
Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
