Risk Policy and Onboarding Manager

About the Job

Facilitating payments requires management of a number of risks, including merchant fraud, shopper fraud, and collusion. The best defense against fraud is to prevent fraudulent merchants from onboarding onto our platform. At the same time, an extensive suite of robust risk policies is important for good governance and is also a regulatory requirement in many countries. It also helps to foster trust with our partners and provides the basis for many of our decisions. We are looking for an experienced risk professional to lead our Risk Policy and Onboarding function to join our team.

There are two key areas that fall under the scope of this role.

First, you will lead risk management during the onboarding phase of the merchant lifecycle. This includes understanding how to assess risk across a large variety of merchants and designing controls to ensure risk is kept within acceptable thresholds. You will also need to be able to turn these frameworks and concepts into operationally viable procedures that balance risk mitigation with friction for the merchant and manual toil.

Second, you will lead risk policy drafting and developing associated procedures to operationalize the policies. This includes understanding the problem statement that a policy seeks to cover, then drafting a policy that helps illustrate the organizational risk appetite. You will also need to be able to coordinate with country offices and other internal teams to ensure that the procedures are adjusted and executed in accordance with the policy.

The role will require extensive coordination with multiple teams across Xendit and you will act as the Risk point-of-contact for all policy and procedure related matters for multiple senior leaders and their orgs. You will also be the primary point of contact for Sales and Growth and other teams interested in onboarding new merchants, opening up new verticals or geographies, and expanding the scope of services.

You will work closely within the Risk team and with other operations teams in Xendit to define and implement risk related procedures and train the agents across multiple geographies. You will need to educate the stakeholders on required risk policies, partner with them on developing those and act as a consultant for new product and business decisions.

This is a high visibility role which will require strong communication, a good grasp of risk fundamentals, an ability to adapt and be creative, and a lot of patience in dealing with multiple stakeholders. You will be a key member of the Risk leadership team with critical responsibilities, working in a fast-paced environment, and you will see tangible results of your efforts.

Minimum Qualifications

• 8+ years of experience in risk management or risk advisory for financial services, payments or technology companies
• Strong knowledge and demonstrated experience of writing policies and procedures
• Solid stakeholder management skills and ability to influence senior leaders
• Excellent communication and ability to explain complex concepts to non-technical audience

Preferred Qualifications

• Degree in a quantitative field such as statistics, mathematics, engineering, etc.
• Experience with risk management for cards and other payment methods
• Demonstrated experience in being a trusted risk advisor to multiple business units
• Experience with risk governance and Enterprise Risk Management
• Understanding of payments regulations in South-East Asia

Responsibilities

• Lead the Policy & Onboarding within Risk Management at Xendit
• Identify the required policies and develop them along with relevant partner teams
• Develop Procedures related to Policies and train various stakeholders
• Design and improve the framework for risk assessment & control at the point of onboarding
• Manage complexity by developing regional policies that can be applied across as much as possible
• Coordinate with internal stakeholder to get buy-in, engage with country, product and sales teams to equip them with required policies and documentation for external requirements
• Do whatever it takes to make Xendit succeed