Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.
Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social, and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.
As a rapidly growing company in an emerging industry, we are looking for a Risk & Payments Analyst to assist with all risk monitoring, payment functions, and KYC Documents. Primary responsibilities include withdrawal/document review, chargebacks/returns, fraud investigations and reporting, and customer contacts relating to these and related topics.
What you will do:
- Responsible for timely withdrawal processing and document review
- Investigate and respond to escalated payments/fraud related customer contacts
- Analyze player activity to prevent, identify, and report potential fraud
- Assist customer service with payments related inquiries
- Assist with chargeback disputes and fraud investigations as needed
- Review and accept/reject KYC documents uploaded by patrons
- Update patron information and manually complete the KYC process
- Log changes to player accounts as required in each jurisdiction
- Assist with intake of other documents as needed
- Follow Standard Operating Procedures on all federal and state laws, regulatory requirements and business policies and procedures.
- Stay abreast of policy and regulatory changes to maintain subject matter expertise.
- Remain cognizant of relevant quality assurance policies and procedures.
- Assist other Risk and Payment Analyst from a quality assurance perspective with all tasks and duties required for the role.
- Escalate all necessary issues to management in a timely fashion.
- Provide feedback to product team and management team about player issues.
- All other duties as assigned
What we are looking for:
- Knowledge of iGaming, sports wagering, payment processing, and various payment methods/providers
- Experience with gambling industry and industry terminology, promotions, and gameplay
- Familiarity with data analysis and fraud detection
- Effective communication and presentation skills
- Prior experience in financial services, compliance, or operations role.
- Detail oriented with excellent written and verbal communication skills.
- Proficient in Microsoft Office suite including Excel.
- Strong time management skills and able to prioritize multiple requests.
- Able to work independently and as part of a team.
- Must be able to obtain and maintain gaming certifications or licenses as required.
Join Us:
At Rush Street Interactive, you’ll be part of a community that loves to create, play, and lead the future of online gaming. We offer competitive benefits, a flexible work environment, and the opportunity to be part of an innovative and exciting company. If you are driven by high performance, strategic thinking, and want to influence the future of online gaming, apply today to join our team!
This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The salary range reflects potential variations in experience, skills, and location. The salary range does not reflect total compensation, which includes base salary, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.
Location Eligibility: Open to candidates across the US (except California, Washington, Maryland, and New York).
Benefits:
- Discretionary annual company bonus
- 401(k) plan with 100% company match on the first 4%
- Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
- Flexible time off plan
- Employee Assistance Program (EAP)
Pay Range
$50,000—$55,000 USD
What makes us great:
- Comprehensive compensation
- Work-life balance initiatives
- Autonomy – we embrace personal freedom and responsibility
- Creativity – we are open to new ideas of how we can be better
- Growth – we want you to develop personally as well as professionally
- Top-notch professionals who are passionate about what they doing
- People-oriented environment and supportive atmosphere
As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.
Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.
Be at the forefront of this ground-breaking industry! Apply now!
Top Skills
What We Do
Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.
RSI was named the 2022 EGR North America Awards Operator of the Year, Customer Service Operator of the Year, and Social Gaming Operator of the Year. RSI is committed to industry-leading responsible gaming practices and seeks to provide its customers with the resources and services they need to play responsibly. For more information, visit www.rushstreetinteractive.com.
Why Work With Us
RSI is fueled by the people who drive our business day-in and day-out. We're dedicated to treating everyone with respect and trust. We embrace personal freedom and responsibility. We trust our team to make tough decisions - and we empower them to get stuff done. Most importantly, we like having fun along the way.
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