Risk Management - User Experience Design - Senior Associate

Job Description
Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As an Experience Design Senior Associate within the Portfolio Management & Data Insights team, you will play a pivotal role in shaping the user experience of our products by leveraging your knowledge of User Experience Design principles. Collaborating with cross-functional teams, developers, stakeholders, and product you will create innovative, inclusive, and accessible solutions that cater to a diverse range of users in Risk Management & Compliance. As a core contributor of our team, you will have a significant impact by aligning user needs with business goals and creating data dashboards, reports, and tools that are served internally.
Job responsibilities

• Conduct user research and create detailed user personas, user workflows, information architecture and journey maps to inform design decisions
• Articulate design decisions to stakeholders, developers and educate them about Design Thinking and best practices of User Experience
• Design elegant solutions to specific interaction problems ensuring consistency across multiple products and platforms
• Work collaboratively with diverse teams to integrate inclusive design and accessibility through continuously iterating and incorporating user feedback
• Assist in the data-driven analyses, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
• Stay up to date with industry trends and best practices in UI design, visual design, and data visualization

Required qualifications, capabilities, and skills

• Minimum of 5 years in a user experience design industry roles or equivalent background in Human-Interaction Design or similar fields
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
• Excellent visual design skills with a keen eye for aesthetics and making modern UIs with attention to detail
• Proficient with Figma including understanding components, variables, design system utilization with a proven track record of creating interactive prototypes
• A comprehensive portfolio demonstrating your design process is required

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.