RevOps Associate

Company Description

Who We Are

Cint is a pioneer in research technology (ResTech). Our customers use Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviors.

We are feeding the world’s curiosity!

Job Description

The RevOps Associate is an entry-level role focused on supporting the revenue operations team in optimizing processes, analyzing data, and driving operational efficiencies across sales, marketing, and finance functions. Reporting to the RevOps Director, the RevOps Associate will assist with CRM user support, process support, data management and reporting to ensure alignment between departments, compliance with company processes and contribute to overall revenue growth.

Key responsibilities include:

• CRM Support: Support CRM users with process & technical requests and provide step-by-step guidance to resolve common issues. Own the Salesforce Support case management queues, logging incidents with accuracy, triage requests from the queues and assign tasks to the Salesforce technical team, Revenue Operations team and other business applications teams as required. Follow-up on open tickets and keep users informed of the status of their requests.

• CRM & Data Management: Support the management of CRM data, ensuring data integrity, accuracy, and consistency. Assist in maintaining clean and reliable data for sales reporting, revenue analysis, and customer insights.

• Process Optimization: Help identify inefficiencies in current revenue processes and recommend improvements. Work with cross-functional teams to streamline workflows and enhance operational efficiency across sales, CX and finance.

• Reporting & Dashboards: Develop and maintain reports and dashboards that provide visibility into CRM adoption, CRM support trends & CRM user behaviour. Ensure that key stakeholders have access to accurate and up-to-date insights.

• Ad-hoc Analysis: Perform ad-hoc data analysis to support specific projects or business initiatives. Provide actionable insights based on data trends and collaborate with the revenue operations team to drive informed decision-making.

• Cross-functional Collaboration: Work closely with Business Technology, sales, marketing, CX and finance teams to align revenue-related activities and ensure data consistency across departments. Support collaborative initiatives to drive business growth and operational efficiency.

• Support RevOps Projects: Contribute to revenue operations projects such as process improvements, tool implementation, or strategic planning. Assist Revenue Operations in tracking progress, gathering data, and delivering project updates.

The RevOps Associate will play a critical role in supporting the revenue operations team by ensuring smooth processes, accurate data, and valuable insights. This position offers a strong foundation for individuals looking to develop skills in data-driven operations, financial analysis, and cross-functional collaboration.

Qualifications

• Bachelor’s degree in business, finance, technology or a related field.

• Strong communication skills, both written and verbal, with the ability to explain business process and solutions for sales tech stack system issues to non-technical users

• Proficiency in Excel, including pivot tables and VLOOKUPs, and Google Workspace (Sheets, Docs, Slides).

• Familiarity with Salesforce or other CRM platforms.

• Strong analytical skills with a keen attention to detail and accuracy.

• Ability to learn quickly, with a problem-solving mindset and a proactive approach to addressing challenges.

• Excellent organizational and time-management skills to balance multiple tasks effectively.

• A desire to learn and grow within the revenue operations function, with a focus on building expertise in CRM systems, data analysis, reporting, and process optimization.

Additional Information

#LI-PU1

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• We’re pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• We’re accountable for our work and actions
• Excellence comes as standard
• We’re open, honest and kind, always.

We are caring

• We learn from each other’s experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.

More About Cint

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)