The Reverse Logistics Specialist will report to the Reverse Logistics Manager and be accountable for the overall workflow, processes, and efficiency of the day to day reverse logistics operations. This person is primarily responsible for ensuring that all customer returns are dispositioned and processed in accordance with company policy in order to preserve all FCP Euro value propositions. This person will be tasked with allocating and directing team members as needed throughout the day to to complete all critical processes within the team area. Maintaining a positive culture by aligning the team according to work prioritization and organized workflow is a must. This position will need to be a clear and effective communicator in order to swiftly address any potential systemic needs and issues with the department manager.
FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts" - we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do and we are always looking for ways to grow, learn, and improve.
Responsibilities and Duties
- Actively coordinate resources throughout the day to address daily processing volume
- Process customer returns for new and core items
- Accountable for all daily returns volume processing while keeping the customer our #1 priority
- Directly responsible for building and coordinating daily transfers of returned inventory
- Report team, process, or personnel issues to department manager on a timely basis to preserve workflow
- Maintain a healthy, positive culture by supporting all team member needs
- Responsible for the overall productivity rates as agreed upon by the strategic direction of the company and department
- Foster a close working relationship with the Products Team regarding returned items and long term website removal projects with frequent communication
- Work alongside the Vendor Return Specialist to organize daily, monthly, and annual stock pulls for RTV processing
- Report and reconcile errors, general department activities, and output on a daily basis
- Responsible for the overall organization, cleanliness, and safety of the department and individual workspaces
- Lean into Reverse Logistics Specialists when appropriate for returns processing
- Monitor returned inventory that is not website active and communicate status with the Products Team
- Communicate any inventory discrepancies including root cause analysis of potential customer facing errors
- Provide flex help to other departments within the DC to assist in high priority business objectives
- Coordinate, operate and share responsibilities with shifts that may not be directly supervised by this person
Qualifications and Skills
- Flexible to cover multiple shifts on any given day of the week week as emergencies arise
- Is high energy, positive, and motivating
- Strong organization skills with a healthy sense of urgency and ability to delegate
- Extensive experience in distribution, logistics, or similar eCommerce space
- Experience managing large teams, schedules, and operations to meet strategic goals
- Can effectively communicate, inspire, lead, and fairly delegate
- Functional knowledge of computer systems and software, can adapt quickly to new implementations
- Works well under pressure, juggling conflicting demands so business goals are met
- Advanced familiarity with WMS or ERP systems with CORESense and SPREE being a plus
- Direct experience in eCommerce reverse logistics processes and full understanding of how to implement a company’s return policy
- Strong computer software aptitude using Microsoft and Google suites
Benefits and Perks
- Company-subsidized Medical, Dental, and Vision
- 15 days of PTO (Paid Time Off), Company Holidays, and Floating Holiday time
- 401k with Company deposit and match
- Discounted prices on our catalog of European car parts
Compensation
- $21.00+/ hour depending on experience
- Quarterly bonus opportunity of $900
No phone calls or agency referrals, please.
FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.
What We Do
FCP Euro was established by Harry & Kathy Bauer in 1986 as a small brick and mortar auto parts store in Groton, CT. Transitioned to an online store in 2001 by their son Nick Bauer & friend Scott Drozd, we have grown to become a leading eCommerce provider of Genuine, Aftermarket, OEM, and Performance parts for European cars. Throughout our journey the company’s values have remained the same: sell only the highest quality replacement parts, provide unparalleled customer service, and offer the do it yourself enthusiast technical support to help fix and maintain their vehicles.
Today, FCP Euro has grown to over $100 million in annual sales funded through the continuous reinvestments of its profits. On our website, we maintain a sharp focus on high-quality parts of all quality tiers. We’ve committed ourselves to building a culture of service, quality, and continuous improvement - because we know that if our employees care deeply about our products, it will be reflected in what our customers receive. In Milford, CT, our total of 100,000 square feet FCP Euro Distribution Center space between two locations stocks over $15 million of inventory and has developed a highly efficient distribution model that has the ability to ship out almost all orders placed within 24 hours.
Everything sold by FCP Euro is backed by an industry-leading comprehensive, Lifetime Replacement Guarantee - including wear and tear items like wiper blades, brake pads, and more. We can do this because we’ve spent over a decade tirelessly cataloging our own products with precise and accurate fitment data, checking quality of every single brand line and part, and constant development by our products team.
