Revenue Operations Manager (maternity cover)

Department: Finance / Business Support

Location: Home based, UK 

Reports to: CFO

Hours: 37.5 per week

Salary: (Depending on experience)

Role Overview

Cambridge Spark is seeking a commercially astute and operationally adept Revenue Operations Manager to drive efficiency, optimise sales processes, and enhance data-driven decision-making across the organisation. This role will be pivotal in ensuring the scalability of our CRM (HubSpot), improving pipeline visibility, and fostering collaboration between sales, marketing, and leadership.

The ideal candidate will bring a blend of technical CRM expertise, project management skills, and commercial acumen. You will play a critical role in enabling revenue growth by streamlining lead-to-revenue processes, driving actionable insights, and supporting sales enablement initiatives.

This is an opportunity to take ownership of revenue operations in a high-growth EdTech scale-up, embedding yourself at the heart of the commercial function and contributing directly to the company’s growth trajectory.
Please note, this is a 12-14 months fixed term role covering maternity leave.
Key responsibilities:

Strategic Alignment & Revenue Planning:

• Partner with leadership to ensure CRM and revenue operations strategies align with overall business goals.
• Develop and manage dashboards that provide visibility into pipeline health, sales performance, and forecasting accuracy.
• Ensure sales and marketing processes are aligned, supporting lead management and customer acquisition strategies that drive measurable growth.

Operational Excellence & Process Optimisation:

• Own the CRM (HubSpot), driving continuous improvement to unlock efficiencies and scalability.
• Implement and refine lead scoring, routing, and sales automation processes to streamline operations.
• Identify and resolve bottlenecks in the sales funnel, working with sales and marketing to enhance the buyer journey and conversion rates.

Project & Program Management:

• Lead cross-functional projects aimed at improving sales operations, customer data quality, and reporting accuracy.
• Manage CRM integrations with other key tools (e.g., Gong, Cognism) to ensure seamless data flow and reliable insights.
• Oversee the rollout of new HubSpot features and ensure adoption across the sales and marketing teams.

Sales Enablement & Team Collaboration:

• Provide ongoing CRM training, enabling sales teams to fully leverage HubSpot for opportunity management and deal progression.
• Act as the go-to person for CRM troubleshooting and optimisation, empowering teams with the tools and insights to perform at their best.
• Develop and maintain standard operating procedures (SOPs) to ensure consistency and best practice adherence across revenue functions.

Innovation & Continuous Improvement:

• Stay ahead of industry trends and HubSpot developments, proactively recommending new tools and features that enhance productivity.
• Standardise sales and marketing processes to ensure seamless handoffs and data integrity throughout the lead lifecycle.
• Identify opportunities for automation and innovation, reducing manual work and accelerating time-to-close for deals.

Candidate Specification: 

Essential

• Proven experience in revenue operations, CRM management, or sales operations (HubSpot expertise essential).
• Strong analytical mindset with experience in data interpretation, reporting, and generating actionable insights.
• Project management skills with a track record of delivering impactful process improvements.
• Experience in lead management, pipeline reporting, and automation within a commercial environment.
• Ability to collaborate with sales, marketing, and leadership teams, influencing stakeholders at all levels.
• Hands-on experience integrating CRM platforms with other sales and marketing tools (e.g., Gong, Cognism).

Desirable

• Commercially aware - You understand the relationship between operational improvements and revenue growth.
• Strategic thinker - You can balance long-term scalability with immediate operational needs.
• ​​​​​​​Problem solver - You thrive on resolving bottlenecks and creating efficient solutions.
• ​​​​​​​Detail-oriented - You are thorough with processes and data, ensuring high levels of accuracy.
• Innovator - You proactively explore new technologies and strategies to drive efficiency.

Company Benefits: 

• Remote first company providing flexibility to work from home
• Pension with up to 5% matched contributions
• 25 days holiday + Flexi bank holidays + 1 day off on your birthday
• A day for volunteering
• Enhanced Maternity and Paternity Leave 
• Health & Wellbeing allowance of up to £30 per month
• Annual Summer and Xmas events
• Company socials including everything from Cambridge College formals, pub nights to team building events
• CPD Allowance
• Private medical insurance and cash plan
• Holiday buy back scheme (up to 10 days p/a)
• EAP with 24 hour confidential support line

Background to our Organisation

We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.

We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.

Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m. 

Values

At the centre of the way we work together and inspire each other to achieve success are these core values:

Entrepreneurial

We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.

Team Spirit

Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.

Customer-focused

Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.

Gold Standard

We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.

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Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind. Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.