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Company Overview
CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With a global network of more than 900 retailers, our end-to-end platform helps 2,200+ of the world’s leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries. Learn more at commerceiq.ai.
The Role:
Fueled by our customer and business growth, we’re seeking a Revenue Operations Analyst to enhance the capabilities of our Customer Success team.
We are seeking a dynamic Revenue Operations Analyst to support our Customer Success team. This role requires a strategic thinker who can manage customer success platforms, territories, and quotas while providing analytical support to enhance customer engagement and operational efficiencies. You will work cross-functionally with finance, enablement, and sales teams, playing a key role in our continued growth and customer satisfaction.
What You'll Do:
- Develop and maintain key analytical reports and dashboards, monitoring and managing customer success metrics and KPIs.
- Develop, Maintain analytical scoring models for assessing customer health.
- Oversee the assignment and management of customer success territories and quotas.
- Conduct comprehensive data analysis to forecast needs, identify trends, and provide actionable insights to improve customer retention and satisfaction.
- Collaborate cross-functionally with finance, enablement, sales, and marketing teams to enhance operational coherence and drive success.
- Manage the implementation and ongoing optimization of our Customer Success Platform to ensure it aligns with business goals.
- Support sales and marketing initiatives as needed, contributing to strategy discussions and operational execution.
- Engage in strategic planning and executive reviews, providing data-driven insights and recommendations.
Skills and Qualifications:
- Bachelor’s degree in Business, Economics, Information Systems, or a related field.
- Strong experience in Python and SQL.
- Strong analytical skills with proficiency in Salesforce and Excel/Google Sheets
- Proven experience in operations, business analysis, or a similar role, preferably within a tech or SaaS company.
- Experience in managing compensation plans for customer-facing roles.
- Familiarity with CS territory management and strategic planning.
- Exceptional communication and interpersonal skills, with the ability to work collaboratively across diverse teams.
- Demonstrated ability to manage multiple projects in a dynamic, fast-paced environment.
- Salesforce and Vitally experience is a plus.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
Top Skills
What We Do
CommerceIQ is the leader in E-commerce Channel Optimization (ECO), the practice of using machine learning, analytics and automations to optimize the e-commerce channel across supply chain, marketing and sales operations to win at the moment of purchase and drive profitable market share growth.
Why Work With Us
CommerceIQ is building innovative products in a hot market, in a pre-IPO company with a bold vision, and with passionate colleagues who are collectively building a company for the long run. We have developed a culture to support our growth and deliver a unique employee experience with market competitive pay and exceptional benefits.
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