Revenue Operations Analyst

TL;DR

As a Revenue Operations Analyst, you’ll be a key partner to our Sales, Revenue, and Marketing teams, driving excellence through data insights, process improvements, and project management. You bring a strong analytical mindset, technical expertise in CRM and data systems, and a collaborative approach to problem-solving. This role offers the opportunity to shape customer strategy and performance by analyzing data, documenting requirements, addressing root causes, and organizing sprints for our Revenue Technology team. SaaS startup experience is essential for this role.

Who we are

We are a Series A, well-funded tech startup that is kicking ass and taking names. In just two short years, we have captured nearly 10% market share… because our fraud detection technology is saving our customers millions, soon to be billions of dollars.

We are a founder-led organization, passionate about building a company with awesome people and a relentless focus on the customer. And as cliche as it may sound, we walk the walk and stand behind our Core Values and how we treat one another.

We are a team of 90, soon to be 120+. If you’re like us and think you have what it takes to join us, keep reading!

What we do

We stop the bad guys. Since 2020, we have saved our customers over $150MM in potential losses. 

The Snappt platform leverages our proprietary algorithm to effectively and efficiently identify tampered or altered documents used for income or financial verification. For example, this empowers property managers and owners to avoid costly evictions (and the associated bad debt.) 

Who you are

• Passionate and curious: Dedicated to making a meaningful impact with proactive, autonomous work. Demonstrates relentless curiosity and thoughtful execution.
• Empathetic: Innate desire to understand people, solve problems, and drive impactful results tied to goals.
• Decisive with ambiguity: Makes decisions based on analysis, wisdom, experience, and judgment. Comfortable handling ambiguity and complexity by collaborating as needed.
• Collaborative: Thrives in team environments. Emphasizes communication for context and alignment with team goals, and is comfortable prioritizing 
• Committed to Growth: Pursues personal and professional development enthusiastically.
• Positive: Assumes positive intent in all interactions. Remains adaptable under pressure for best results.

Responsibilities

• Assess and Document GTM Systems: Understand the current state of GTM systems and data to effectively document business and technical requirements, assess impact on the roadmap, and ensure prioritization that aligns with the needs of internal customers.
• Dashboard and Report Management: Design and maintain dashboards and reports that meet the needs of revenue, sales, and enablement teams.
• Manage Technical Requirements: Collaborate with our System Administrator to manage technical requirements for projects and ongoing work with third-party consultants.
• Ad-Hoc Support: Address and guide prioritization for unplanned work in support of commercial teams.
• Identify and Address Bottlenecks: Use data from various sources to identify process bottlenecks, recommending automation and improvements to increase efficiency and reduce manual work.
• Document Requirements: Create detailed User Stories and Acceptance Criteria, effectively prioritize the project backlog, and set appropriate expectations with stakeholders.
• Strengthen Data Integrity and Visibility: Support initiatives to ensure consistent metrics and reporting practices across the business.
• Thought Leadership in Salesforce: Serve as an internal thought leader on our Salesforce organization and available data to capture business and technical requirements and provide valuable reporting to stakeholders.
• Process and Issue Troubleshooting: Independently review requests, troubleshoot issues, identify root causes, and implement best practices to resolve process and technical inefficiencies.
• Change Management and Enablement Support: Support change management and enablement initiatives across commercial teams.
• Lead Key Data Projects: Oversee projects involving data analysis, such as territory planning, bookings plans, and other critical analyses and initiatives.

Requirements

• 5+ years of general business experience, with ideally 3+ years focused on business analysis and cross-functional projects.
• Experience with prioritization methodologies such as Agile, Scrum, or similar.
• Advanced analysis and technical skills, particularly in data manipulation; expert-level proficiency in Excel/Google Sheets.
• Ability to excel in a fast-paced, dynamic environment with competing priorities.
• Strong time-management skills with the ability to adapt quickly to changing priorities.
• Self-starter who seeks challenging assignments and thrives in collaborative settings.
• Excellent written and verbal communication skills.
• Experience with Salesforce Sales Cloud and Salesforce Lightning.
• Familiarity with tools such as Outreach, Jira, Confluence, Gong, ZoomInfo, Salesforce Service Cloud, Salesforce CPQ, and similar platforms is a plus.
• Experience working closely with B2B sales and customer experience teams to define workflows, evaluate tools, and build ideal customer profiles.
• Experience coordinating between marketing and sales for large-scale campaigns.
• Background in a scale-up environment, adept at managing evolving requirements.

Where you’ll work

Snappt is a remote-first organization. 

We actually don’t even have an office. So if you’re accountable and do high-quality work...do it from anywhere. You can also expect to see your teammates throughout the year IRL, at company-supported retreats and events.

We are an Equal Opportunity Employer 

We believe the best ideas come from working with people of different backgrounds and unique perspectives.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Snappt makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Annual Base Salary - $110,000-$130,000