Revenue Cycle Management Director

GENESIS HEALTHCARE SYSTEM
 

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. 

Position Details:

Work Shift:

Varied Shift (United States of America)

Scheduled Weekly Hours:

40

Department:

Financial and Revenue Cycle Administration

Overview of Position:

Responsible for managing and achieving determined objectives in the Revenue Cycle including the departments of Patient Accounting, Central Scheduling, Patient Access, Business Office, Medical Billing Assistance, Resource Counseling, and Health Information Management.

ESSENTIAL DUTIES
1.    Assures Patient Accounting system is totally operational on a daily basis.
2.    Assures the timely and accurate billing of patient accounts.
3.    Maintains receivables and days outstanding in account receivables to industry averages.
4.    Manages and maintains bad debt and charity write offs to industry standards.
5.    Develops policies and procedures to assure productive processes in the revenue cycle.
6.    Keeps staff informed of regulatory changes in the billing and collection process.
7.    Ensures smooth operations in the HIM department and maintains acceptable levels of unbilled receivables.
8.    Maintains cash flow based on established goals.
9.    Resolves customer complaints in a professional and timely manner.
10.    Monitors and maintains credit balances within established guidelines.
11.    Identifies trends within the Revenue Cycle area and makes adjustments accordingly.
12.    Provides required statistics and/or reports to CFO as required.
13.    Works effectively with other departments to improve the overall revenue cycle results.
 
QUALIFICATIONS
1.    Master’s degree in business or related field. 
2.    Minimum of five years experience as director/manager in Patient Accounting.
3.    Excellent communication skills both verbally and written.
4.    Working knowledge of registration, hospital billing, collections, and HIM regulations.
5.    General knowledge of Hospital computer system.
6.    Working knowledge of personal computers and their applications.
7.    Must possess a positive attitude and high professional standards.

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1.    Living the Genesis Mission, Vision and Values
•    Performs work in a manner that is quality focused. 
•    Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
•    Results oriented and focused on achievement of objectives.
•    Acknowledges and responds to the diversity of people and the situation.
•    Encourages peers (others) to be owners of change.
•    Always makes the effort to anticipate and exceed customer needs and expectations.
•    Possesses the ability to engage others with patience and understanding.
•    Acts in a manner that creates positive first and lasting impressions.
•    Demonstrates the ability to own issues until they are resolved.

2.    Patient Centered Care  (patients/families, physicians, co-workers, all other internal/external customers)
•    Introduces self and role…connects with everyone.
•    Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
•    Asks for and anticipates needs and concerns of others.
•    Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
•    Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
•    Responds to requests in an appropriate and timely manner.
•    Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.

3.    Promotes Patient and Employee Safety 
•    Demonstrates safe patient handling (i.e. transfers, transport, care administration, nutrition, medication, etc.).
•    Demonstrates safe materials handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.).
•    Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment.
•    Demonstrates Slips/Trips and Falls Awareness.
•    Actively contributes to maintaining a safe, clean and quiet environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

1.    Works in an office environment.
2.    Travels to other floors and to centralized files.  May be required to drive to other locations.  Answers telephone calls, uses personal computer and other business machines extensively, which requires the ability to apply finger dexterity.  Individual bends, reaches, pushes and pulls file drawers to file records and reports.
3.    Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.
4.    Vision abilities required include up close vision, peripheral vision, depth perception and the ability to adjust focus.
5.    May be required to periodically rotate shifts and regular days off.  All system employees must be willing to work all shifts, extra hours, holidays and emergency shifts as required.

This description reflects in general terms the type and level of work performed.  It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.