Return Merchandise Authorization Engineer - Mexico

Join the Trackonomy Team! 

At Trackonomy, our employee value proposition champions your growth through varied responsibilities and a commitment to innovation. Join us to evolve professionally in a company that reshapes both industries and individuals.

Connection & Community: You're essential to Trackonomy's mission, and every team member is regarded as a founder.  Collectively, our goal is to make a lasting impact on the world, making every endeavor at Trackonomy a meaningful journey.

Growth & Development: Dive into diverse roles and learn from our seasoned leaders. Your potential and passion define your trajectory here. We value innovation and offer unparalleled opportunities, making your career journey transformative. At Trackonomy, your growth is multifaceted. Collaborate and learn directly from senior leaders across various departments. Here, your potential—fueled by capability, passion, and results—determines the scope of your role.  At Trackonomy, merit and opportunity outweigh mere experience. It's a level playing field, offering unique opportunities not found elsewhere.

Impact: Trackonomy is dedicated to impactful tech solutions that better our world. From fire prevention to enhanced security, our innovations don't just change industries; they save lives. Join us to be part of meaningful change.

About Trackonomy 

At Trackonomy, we are pioneering a transformative network of interconnected objects. Our goal is to bring inanimate objects to life, giving them the ability to converse, think, and interact in real-time. Envision a world where our devices seamlessly integrate with every physical entity, facilitating a global conversation among them. Our overarching mission is to craft the operating system for the connected world, one object, and sensor at a time.  Our customers are major players in various verticals such as logistics, industrial, utilities, healthcare, and government. They use our solutions for a wide range of applications like predictive maintenance, workflow optimization, asset protection, safety, security, and environmental monitoring. We are a unicorn, funded by top investors like Kleiner Perkins and 8VC.

Our executive leadership team has experience working together for over two decades, having previously held key roles in the C-suites of renowned companies such as Flextronics, Heptagon, GT-Nexus, and Digital Motors Corporation. Together, we have engineered a revolutionary technology that is yielding extraordinary results. 

Are you ready to be a part of the next chapter in Silicon Valley's hyper-growth IoT success story?

We are looking for a strong Return Merchandise Authorization engineer to lead our program under the quality assurance department.  You will be responsible for inspecting, testing, troubleshooting, and repairing customer returned products. You will  provide a detailed analysis to identify root causes of failures, and then implement corrective actions to improve product reliability and maintainability within our company's manufacturing process; you will work closely with engineering and quality teams to identify areas for process improvement based on returned items. This role will also focus on ensuring the timely processing of returns, making decisions to repair or replace products, and meeting or exceeding customer SLAs for response and resolution times.

Reporting Manager: Quality Assurance Manager

Key Responsibilities:

• Receiving and processing returned products:
• Inspecting returned items to determine the nature of the issue, logging details in the RMA system, and initiating the repair process.
• Ensuring all returns are processed within established timelines to maintain customer satisfaction and meet SLA requirements.
• Failure analysis:
• Performing detailed testing and analysis to identify the root cause of product failures, including electrical, mechanical, and software components.
• Diagnosing malfunctions and implementing repair solutions to address customer issues.
• Completing necessary repairs on returned products, which may involve component replacement, calibration, and reassembly.
• Maintaining accurate records of RMA activity, including repair details, test results, and customer information.
• Monitoring and analyzing RMA data to identify patterns and drive continuous improvement initiatives.
• Ensuring repaired products meet quality standards through thorough testing and inspection.
• Collaborating with engineering, quality, and manufacturing teams to implement corrective and preventive actions (CAPAs).
• Working with the customer service team to align on repair/replacement decisions, providing timely updates to customers regarding return status, and ensuring adherence to SLA commitments.
• Providing updates to customers on the status of their returned products and addressing any concerns.

Skills and Qualifications 

• Strong technical knowledge of the company's products and manufacturing processes 
• Electrical Engineering Degree
• Proficiency in troubleshooting and repair techniques 
• Excellent analytical and problem-solving skills 
• Familiarity with testing equipment and methodologies 
• Attention to detail and ability to work accurately under pressure 
• Strong documentation and reporting skills 
• Experience managing customer SLAs and prioritizing tasks to meet deadlines.
• Excellent communication and interpersonal skills to collaborate with cross-functional teams 

Trackonomy Systems is proud to ensure equal employment opportunities to all individuals regardless of their race, color, religious creed, national origin, ancestry, physical or mental disability, sex, gender, gender identity, gender expression, sexual orientation, age, medical condition, genetic information, marital or registered domestic partnership status, military or veteran status, or any other characteristic protected by state, federal, or local law. 

We strive to provide a stellar experience throughout the application process and ensure all applicants will be given proper consideration based solely on merit and Trackonomy’s business needs.

Trackonomy Systems is dedicated to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need assistance or accommodation due to a disability while interviewing, please contact [email protected].

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