Restaurant Network Product Delivery Manager

Job Description
Company Description:
McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald's Global Technology is here to power tomorrow's feel-good moments.That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant. We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald's Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Job Description:
Reporting to the Restaurant Network Product Director and working closely with the entire GTIO team, our global markets and partners, the Restaurant Network Product Delivery Manager will manage all delivery aspects of the Restaurant Network Product. Responsible for ensuring a quality, reliable, best-in-class product is successfully delivered to our markets.
Accountabilities & Responsibilities:

• Responsible for delivering the Restaurant Network Product comprising of several Network Platforms, including SD-WAN, MPLS, Internet, Fiber Ring, Fiber Cross-connect, Site-to-Site VPN, LAN and WLAN (Juniper, Meraki, Aruba and Cisco).
• Drive Product adoption as the focal point for customer engagement and deployment roadmap planning
• Facilitate the deployment of the Product to internal customer's new sites through managed service providers
• Deliver operational excellence and continual service improvement of the Product through:
  • Intake and change review, planning and approval
  • Major Incident representation and partner guidance to reduce business impact of P1 incidents, managing stakeholder expectations
  • Incident retrospective and Problem Management
  • Partner management to drive reductions in MTTR and incident counts
• Seek network platform integration and automation opportunities, supporting the Restaurant Network Platform Manager and Restaurant Network Architect with customer feedback and operational insights
• Manage product backlog, lead sprint deliveries and facilitate Agile/Scrum ceremonies.
• Facilitate customer feedback and drive customer satisfaction improvement
• Financial management (Budgeting and Forecasting), and accurate customer chargebacks
• Develop and implement strategies to optimize telecom expense management, ensuring cost-effective solutions across all sites.
• Collaborate with vendors to negotiate and manage contracts related to Fiber, High-Speed Internet, and other telecom services.
• Monitor and analyze telecom usage data to identify cost-saving opportunities and ensure alignment with budget forecasts.
• Ensure compliance with company policies and industry regulations for all telecom and high-speed internet services.

Benefits eligible : Yes
Bonus eligible : Yes
Long term incentive eligible : Yes
The expected salary range for this role is $112,860 - $143,900/ per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Qualifications:

• Strong analytical skills to critically evaluate information gathered from multiple sources.
• Ability to manage stakeholder expectations and resolve conflict.
• Ability to manage vendors/partners and drive results.
• Ability to validate data obtained via other techniques and expose new areas for elicitation.
• Superb communication, presentation and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business-friendly language.
• Ability to understand business challenges, drive process improvements and translate into solutions.
• Detail-oriented, with excellent analytical, technical, and problem-solving skills.
• Exceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds from all over the world.
• Exceptional verbal and written communication skills, including the ability to influence multiple parties towards common goals.
• Highly collaborative along with independent critical thinking and creative problem-solving skills
• Highly organized and detail-oriented, with the ability to keep many engagements active at once
• Comfortable with ambiguity and ability to navigate uncertainty.
• Naturally elevates others and creates a culture of belonging through engaging high-performing teams.

Experience

• Strong experience in a Network Service Delivery/Product Manager role gained in multi-cultural, large global organizations
• Proven experience deploying, supporting and managing core enterprise networks in the following technical network background areas: Cisco Routing & Switching, Cisco Viptela SD-WAN, ISE, VPN, MPLS, Internet, Cisco on-premise LAN & WLAN, Meraki LAN & WLAN
• Detailed experience working and collaboration in globally dispersed team.
• Proven experience managing and developing direct reports, including goals and performance conversations.
• Experienced with observability and monitoring tools: SolarWinds, Live Action, etc.
• Experience working within an Agile environment with a Scrum Master, Daily Scrum meetings, Backlogs, Sprints and written Stories and deliverables. Familiar with documentation process and tools, JIRA and Confluence preferred.
• Strong experience in overall Infrastructure and Operations including (Network, Service Management, Engineering).
• Bachelor's degree Computer Science/Engineering/Technology or equivalent experience.
• CCNP/CCDP certification, or equivalent, preferred.
• ITIL certification required.
• Scrum PAL-E and/or PSPO certification are advantageous.
• Experience with automation tools and platforms is desired, Ansible preferred.
• Experience with Dev/Ops and CI/CD pipeline tools and processes is desired.

Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected] . Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.