Resiliency Analyst

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Resiliency Analyst
About this role
Our Technical Operations Resiliency team is looking to expand our Resiliency Analysts. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
This role is service focused and involves close liaison with our Business Partners, internal Technology teams, and engagement with other LOBs to effectively manage technical recoveries to avoid impact and risk to our business. Ensuring we have the capability to restore normal service operations as quickly as possible, with minimal disruption to the business. Having oversight of prevention and mitigation activities in line with Standards and Procedures.
An ideal Resiliency Analyst would have solid Service Management or Risk Management experience with a Technology background. Exceptional communication skills and the ability to display a flexible problem solving approach are essential.
As Capital One continues its journey to migrate fully into the cloud the candidate would need to be willing to be trained in AWS cloud technologies.
What you'll do

• Planning and coordination of disaster recovery and resilience testing events, including the coordination of technical resources and communications out to the wider organization.
• Ensuring any post TREx event activities are captured, documented and followed through to resolution.
• Supporting the R&R Lead with planning, preparation and facilitation of the UK Regional Isolation events.
• Ownership of the Material Change procedures ensuring all Standards are met and correctly evidenced and documented, including attending CAB where required.
• Management of the day to day Intake process. Ensuring all requests maintain a high level of compliance and advising Technical teams where appropriate.
• Coordination of the Application Recovery Plan (ARP) process. Ensuring all recovery steps are documented and approved inline with the agreed Standard.

What we're looking for

• Highly organised with an ability to remain focused and flexible when managing multiple initiatives throughout the Service Stability organisation
• Ability to communicate openly and effectively in both written and verbal form, confident meeting with internal and external Senior stakeholders
• Demonstrates a good balance between the need to restore service and the need to follow Standards and Procedures.
• Basic understanding of Infrastructure and Application technologies
• Can demonstrate basic ability in problem solving techniques

Where and how you'll work
This is a permanent position and is based in our Nottingham office.
We have a hybrid working model which gives you flexibility to work from our offices and from home.
We're big on collaboration and connection, so you'll be based in our office at least 3 days a week on Tuesdays, Wednesdays and Thursdays.
Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
What's in it for you

• Bring us all this - and you'll be handsomely rewarded with a role contributing to the product roadmap for an organisation committed to transformation
• We're continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve
• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
• Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and dedicated development resources.

What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
• OutFront - to provide LGBTQ+ support for all associates
• Mind Your Mind - signposting support and promoting positive mental wellbeing for all
• Women in Tech - promoting an inclusive environment in tech
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
• Enabled - focused on supporting associates with disabilities and neurodiversity.

Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact [email protected] All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.