Reserve Business Operations Manager

ABOUT US:  

At Reserve, we’re riders and fastidious tinkerers who are always searching for the right balance of wheel components to assemble the perfect balance of ingredients to help bring your ride to life. Whether it's smashing a World Cup downhill track, exploring a high alpine singletrack,  diving into a 90° corner at a local criterium, or climbing to mountain top victories in the Tour de France, Reserve and its team of engineers are thinking about your wheelset needs and priorities as a rider.

ABOUT YOU: 

We are looking for a dynamic and versatile Business Operations Manager who thrives in a fast-paced environment and can take on multiple roles within Reserve Wheels. This position is perfect for someone highly adaptable, passionate about cycling, and eager to contribute across various areas, including operations, customer service, marketing, product support, and logistics. The ideal candidate is a self-starter with strong problem-solving skills and the ability to collaborate effectively across teams.

WHAT DOES YOUR DAY JOB LOOK LIKE?

• Execute marketing efforts, including social media content creation, event planning, and brand promotion

• Act as the point person for logistics and operations, including inventory management, order fulfillment, and shipping coordination

• Conduct market research for product development by collecting customer feedback and assisting in product testing

• Collaborate with sales and marketing teams to support business needs

• Manage ad-hoc projects from start to finish and engage with any necessary stakeholders and keep them informed of progress 

• Maintain and update product listing information with Shopify

• Work with the Rider Support team to review and identify product issues, ensuring warranty inventory is well-maintained

• Develop product training presentations for internal and external partners

• Identify opportunities to improve processes and enhance overall efficiency

WHAT YOU BRING TO THE TABLE:

• 7 years experience in Operations or Manufacturing, preferably in the bicycle industry

• Bachelor’s Degree from an accredited university (preferred) or equivalent experience

• Passion for cycling and a thorough understanding of the cycling industry

• Strong communication and interpersonal skills

• Ability to multitask and adapt to various roles within the company

• A problem-solving mindset with strong attention to detail

• Experience in customer service, operations, or logistics is a plus

• Proficiency in digital tools such as social media platforms, Shopify, Google Office Suite and SAP is preferred

• Self-motivated, proactive, and ready to take on new challenges

LANGUAGE SKILLS: Ability to read and comprehend and explain documents in English. Effectively communicate, verbally and in writing, in English.

PHYSICAL DEMANDS FOR THE ROLE:  The physical demands described here are representative of those that must be met by an employee to successfully perform the overall duties and responsibilities of this job.

Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the overall duties and responsibilities.  While performing the duties of this job, the employee is regularly required to stand, walk, use of hands and fingers, handle, or feel, reach above head with hands and arms, lift, push, climb, stoop, kneel, crouch, and/or crawl, pull, talk and hear. The employee must lift and/or move up to 40 pounds. Vision may be corrected within normal range. The noise level in the work environment is quiet.

SALARY RANGE: This compensation package will be dependent on experience, qualifications, industry experience and the interview with a potential range of up to $80,000 - $90,000