This role is to work on Machine Learning research area Machine Learning engineers for applied research on Natural Language problem statements to create a new wave of human-assisted conversational AI technologies in the Curo Speech and Natural Language Processing team while working closely with a world-renowned team of speech, natural language and machine learning experts focused on driving invention and innovation in natural language technologies and services.Job Responsibilities
- Expertise in DNN Architectures {CNNs, LSTMs, Transformers} applied to Speech and Language Problems such as Question Answering, Summarization, Semantic Understanding
- Review published literature, conceptualize novel algorithms, implement, evaluate and facilitate deployment of solutions for speech, natural language and dialog problems encountered in human conversations and analytics.
- Develop rich models for specific tasks by collecting, curating, coordinating annotations of spoken conversations, training and adapting machine learning models
- Tune model performance through feature engineering to optimize model performance by combining rules and machine learning techniques
- Integrate the developed models into Curo software and deploy them on Interactions Platforms.
- Document work through conference publications, file patent disclosures.
- Mentor junior associates as required.
QualificationsRequired
- MS or PhD degree in Computer Science/Statistics with experience in Machine Learning
- Proven success in applying Machine Learning models to practical problems
- Understanding of word & sentence representations like Word2Vec, Glove, Bert, ELMO etc
- Good understanding of pattern recognition algorithms like k-means, SVM, HMM, GMM, Neural
- Networks, Viterbi decoding etc
- Expertise in Python/C/C++
- Experience contributing to research efforts, including publishing in conferences
Preferred
- Experience working with machine learning tools, DNN tools, speech recognition tools, web crawlers, finite state machines, and open source natural language toolkits are a plus.
- Experience working with deep learning toolkits like PyTorch, Tensorflow etc.
- Experience in natural language processing technologies and services with emphasis in one or more of the following:
- Data acquisition and NL modeling: harvesting NL resources from the Web, rapid bootstrapping of domain-specific and multilingual NL models for named-entity, syntactic parsing and text classification
- NL systems: large-scale development and deployment, performance monitoring, tuning and optimization of NL models
- NL methodology: grammar-based, data-driven and machine learning-based, hybrid approaches
- NL technologies: spoken language understanding, language translation, natural language search, syntax-semantics.
Top Skills
What We Do
We are the world’s largest independent AI company, operating at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries.
We were founded on the belief that every conversation is an opportunity, whether it’s to build trust, provide assistance, get advice, share information or find out something new. It’s important to get it right — every time.
At Interactions, we help leading brands have millions of productive conversations with their busy customers every day, no matter if they’re talking, tapping, typing, or swiping. And along the way, we’re creating happier, more loyal customers and saving businesses millions of dollars.
We’ve been expanding what’s possible in customer sales, service, and support since 2004. With our Adaptive Understanding™ technology, we were the first to commercialize truly omnichannel Intelligent Virtual Assistants that combine artificial intelligence and human understanding. The result? Conversational, engaging interactions across channels. Vastly improved self-service. Customers and businesses getting more done in less time. And amazing conversations.
We are a remote-first company allowing employees to work from anywhere in the US. With that said, we haven't abandoned our offices entirely. They can be reserved for customer meetings, team collaboration, or individual workspace, as needed.
Why Work With Us
Interactions Core Values:
-We Are Passionate About Transforming Customer Experience.
-We Are Obsessed With Our Customers’ Success.
-We Respect Each Other.
-We Create Opportunity.
-We Embrace Disruption.
-We Do What We Say.
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