Repairs Manager - Secaucus, NJ
We are seeking a results-driven, innovative and passionate leader to serve in the role of Repairs Manager for Brilliant Earth within our Operations team. Our Operations team is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. You will be responsible for overseeing activities at our Brilliant Earth locations as well as our manufacturing partners. As a Repairs Manager, you will be responsible for meeting deadlines, accuracy in our systems, executing processes and continuously implementing impactful improvements to increase productivity and reduce costs. You will collaborate with external partners, manage an internal team and partner with every department within the company.
The ideal person for this role thrives in fast-paced startup environments and has demonstrated an ability to be effective with finite resources. We have a social and environmental mission at the core of our company and are looking for someone who is enthusiastic about helping us achieve our social, as well as business goals. Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship.
To learn more about what it means to be a member of our Operations team, click here to check out our recent blog post!
Responsibilities:
- Manage relationships and timelines for domestic and international production processes.
- Control internal repair and manufacturing product inventory and production flow and processes, with a focus on high quality and meeting customer timelines
- Recruit, hire and manage a growing team of bench jewelers, polishers, setters.
- Ensure the team has the appropriate tools and machinery to meet business objectives.
- Guide day to day team performance, empowering the team and facilitating problem-solving.
- Report on team KPIs and identify opportunities to continuously improve upon best practices.
- Focus on process & system automation, cost effectiveness, quality, efficiency and accuracy.
- Lead the team to uphold Brilliant Earth’s high quality product standards and timelines.
- Guide professional development of team, including continued training opportunities and education of key metrics.
- Formulate and implement systems, policies and procedures; coordinate and allocate tasks and resources to ensure smooth operation of business.
Qualifications:
- 5-7 years’ experience in jewelry production lifecycle, including filing, polishing, setting & re-polishing to finished product, and repair
- Robust knowledge of Excel and inventory tracking systems, Diaspark a plus
- Demonstrated experience managing inventory flow
- Proficiency in pricing and sourcing of jewelry production tools and machinery
- Experience leading teams of bench jewelers, polishers, and setters to achieve KPIs and goals.
- Highly organized with focus on execution, problem solving, and improving processes
- Excellent time management skills and accountability
- Self-motivated, hardworking, team player with an ability to work collaboratively
- Written and verbal communication skills, including ability to communicate effectively with international partners
- Attention to details in a fast paced, deadline driven environment
- BS in mechanical engineering, preferred
How to Apply & What to Expect:
Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an on-site interview with our VP, Product Operations and a conversation with our SVP, Customer Operations.
More About Us
Top Skills
What the Team is Saying
What We Do
In 2005, we launched Brilliant Earth to raise the standards in the jewelry industry while creating beautiful fine jewelry that is different in every way – how it’s made, how it’s sold, how it’s sourced and crafted, and how it gives back. As a result, we go beyond current industry practices for sourcing, use recycled precious metals to minimize our environmental footprint, and support environmental and social causes through our giving back initiatives. Or Mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. Our Mission and ESG Goals are underpinned by our foundational pillars:
We believe that demonstrating transparency, through ethical business practices and governance, and enforcing rigorous protocols for sourcing environmentally and socially responsible materials are key to driving change in our industry.
Our products are designed to be loved for generations, and we seek to reduce our environmental footprint by keeping our jewelry circular and embedding environmental sustainability throughout our operations and value chain.
We seek ways to create lasting impact, not just in our own value chain and customer communities but also across artisanal small scale mining communities where gemstones and precious metals are sourced.
We are committed to creating a representative jewelry industry through our unique products and inclusive experiences for customers, and through a company culture that emphasizes equitable recruiting practices and invests in our diverse employee base.
Why Work With Us
Our Mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Since our founding in 2005, this Mission has been at the core of everything we do. Our community of collaboration, respect and encouragement welcomes hard working team players who are ready to make an impact and grow with us.
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Employees engage in a combination of remote and on-site work.
