Renewals Specialist

25WD85210

Position Overview

You will be responsible for driving, forecasting, and ensuring the closure of renewals for existing customers. You will be responsible for identification and creation of expansion opportunities. You will work through direct customer engagement, collaboration with partners, and align with Worldwide Sales teams. You will focus on the identification and mitigation of renewal churn risk and ensures the delivery of irresistible customer experiences. Our mission is to create customer loyalty and growth through positive customer experiences.

We are looking for a Renewals Specialist to join our team in San Jose, Cost Rica. You will work in a hybrid/remote position, reporting directly to the Senior Manager, Latin America

Responsibilities

• Meet or exceed assigned sales quotas 

• Manage opportunity Pipeline and forecast for assigned set of accounts

• Provide deal-specific primary and secondary sales support. Including creating and developing deals, presenting them to customers, negotiating terms, and closing the deal

• Serve as an escalation point for all renewal issues that affect the customer's retention and drive execution of risk mitigation

• Identify customer upsell and expansion opportunities 

• Report renewal performance by customer segment, region, sales channel, and product

• Coordinate and execute collaborative channel partner, assigned territory sales, and customer sales meetings to increase renewals performance

• Manage the direct renewals directly with the end-users

• Remote position, with occasional in-person team meetings and training in office

Minimum Qualifications

• 2+ years sales/renewals experience

• Have a collaborative and consultative work style, the ability to excel in a high volume, work environment and love being in a customer-facing role

• Ability to negotiate complex sales/renewals deals      

• Working knowledge of Salesforce

• Limited Travel may be required

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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