About this Role
You will be on the Renewals team and partner with Customer Success and Account Management teams to understand the customer’s adoption rates, experience with Emotive, and any nuances that may impact the renewal. If you thrive in an evolving and fast-paced environment this is the role and team for you
Responsibilities
- Manage a book of digital renewals as the primary or secondary driver in close alignment with the Sales Representative
- Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Emotive
- Engage independently in customer conversations around renewal timing, pricing, legal, and general customer needs
- Identify customer needs and demonstrate account management capabilities to guide renewal closure
- Maintain an understanding of Emotive licensing models to provide both sales and customer assistance in licensing discussions
- Monitor customer health metrics to identify risks
- Develop risk mitigation strategies and guide appropriate actions with partner teams
- Own renewal forecasting cadence and opportunity management and ensure forecast is accurate and escalate risk as needed
- Connect with customers on multi-year contracts to ensure continued engagement and customer value realization
- Present renewal proposal(s) and customer options and notify customer of upcoming contract expiration
- Work with Legal, Deals Desk, and Sales Operations to resolve complex issues regarding approval and finalization of executable OF
At Emotive, our vision is an internet that is more human. Since our launch in 2018, Emotive has become the product of choice for over 1,000 eCommerce companies to drive more sales and build more personal relationships with customers.
We’re extraordinarily proud of the company we’ve built. We’re a driven, passionate, responsible group that values personal and professional growth equally. We take care of ourselves, our families, our customers, and one another. We believe in sustainable and diverse approaches to work and life, because optimizing for the long-term is the best path to success.
Diversity & Inclusion at Emotive
Emotive is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.
We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
What We Do
Emotive is revolutionizing e-commerce SMS marketing with a platform that accelerates the revenue funnel. Our conversational marketing tools help merchants build their SMS opt-in list, create effective acquisition and conversion experiences, grow traffic and sales, and improve engagement and customer lifetime value.
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