Remote Support Specialist, Senior

Posted 20 Days Ago
Hiring Remotely in United States of America
Remote
75K-151K Annually
Mid level
Healthtech
The Role
The Senior Remote Support Specialist drives the adoption of Remote Support technologies, supports customers through remote case support, develops education for team needs, and consolidates user feedback. They work with cross-functional teams to create efficient workflows and ensure successful technology implementation in hospital systems.
Summary Generated by Built In

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

  • Career development with an international company where you can grow the career you dream of .
  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Join the EP Commercial Development Team to drive field adoption of Remote Support technologies (EnSite Connect + Medinbox). You will support your customers through remote case support through Ensite Connect, share with your areas the many exciting use cases of Remote Support, develop educations specific to your team needs, and segment customers and target accounts that would benefit from this technology. Additionally, you will consolidate user feedback from the field, keep a database of connected accounts, and support Medinbox install and launch at accounts in your area. Being a part of this team will immerse you in current and future Remote Support initiatives, allow you to work with cross-functional EP teams, and be a part of developing future Remote Support workflows and technology. 

What You’ll Work On

  • Develop remote technique and service model
  • Partner with the commercial development New Technology team
  • Support and align to remote support business model
  • Educate through remote support
  • Develop best practices of remote capital product installation 
  • Exhibit strong communication and analytical skills to understand issues and create solutions
  • Be proficient in Salesforce and Power BI
  • Develop executive level presentations to local teams and area sales leadership with customer segmentation data
  • Understand market and competitive dynamics
  • Drive consistency in mapping knowledge and techniques
  • Work with hospital systems to educate and enable EnSite Connect
  • Build and maintain a positive team culture through daily work
  • Adapt to a dynamically changing service model
  • Gain knowledge on competitive remote service landscape
  • Dynamically and effectively communicate in virtual scenarios

Required Qualifications

  • Bachelors’ degree
  • Minimum 3-years’ experience in 3D cardiac mapping
  • Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization. Multitasks, prioritizes, and meets deadlines in timely manner.  
  • Experience working with complex product portfolios in the medical device industry. Experience with strategic product planning and commercial execution.

Preferred Qualifications

  • Mentorship experience – mentoring individuals on a team to successfully achieve goals
  • Clinical sales experience – accountable for the direct sales of capital and disposables in a territory 
  • Training experience – mentorship or professional training initiatives
  • Marketing experience – work on or closely with a marketing organization on commercializing products  

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is

$75,300.00 – $150,700.00

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:Support Services

     

DIVISION:EP Electrophysiology

        

LOCATION:United States of America : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:Standard

     

TRAVEL:Yes, 25 % of the Time

     

MEDICAL SURVEILLANCE:Yes

     

SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Top Skills

3D Cardiac Mapping
Ensite Connect
Medinbox
Power BI
Remote Support Technologies
Salesforce
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The Company
Abbot Park, IL
97,838 Employees
On-site Workplace

What We Do

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

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