[REMOTE] Creative Operations Manager

Creative Operations Manager

Join a High-Performance Startup Focused on Building the Future of Ai-Driven Retention Marketing.

At HOARD, we’re not just another agency—we’re building towards a tech-driven future where AI-powered SaaS solutions redefine retention marketing. While we currently operate as a leading retention marketing agency, our long-term vision is to develop scalable software solutions that help eCommerce brands maximize customer lifetime value and loyalty.

We don’t follow trends—we create them. Our approach is rooted in speed, innovation, and execution at the highest level, setting new standards for retention marketing in a rapidly evolving landscape.

Relentless Pursuit of Excellence

At HOARD, excellence isn’t optional—it’s our standard. We operate with a performance-first culture where outcomes take precedence over effort. Whether it takes 3 hours or 300, the expectation is clear: deliver world-class results that drive meaningful impact and move the needle. Every team member is empowered to think critically, act decisively, and solve complex problems at scale. This is not a place for those seeking comfort or routine—it’s for individuals who thrive in high-intensity environments and are driven by the pursuit of transformative outcomes.

Innovation at Speed

We are committed to outpacing the pace of innovation in our industry. HOARD’s work culture is built on principles of accountability, speed, and continuous improvement. We don’t just meet expectations—we redefine them. By leveraging cutting-edge AI and automation, we create scalable, data-driven solutions that deliver measurable value for our clients while setting new benchmarks for retention marketing.

Uncompromising Standards

Our team operates with a founder’s mindset—taking full ownership of their work and holding themselves to exceptionally high standards. Collaboration, precision, and simplicity define how we execute. Every process we build is designed to scale efficiently without unnecessary complexity, ensuring that every solution we deliver is as impactful as it is elegant.

Customer-Centric Mission

Our clients’ success drives everything we do. We are obsessed with creating exceptional experiences that help global DTC brands retain their customers, increase engagement, and maximize profitability. From personalized email and SMS campaigns to AI-powered retention strategies, every solution we develop is designed to deliver results that exceed expectations.

Visionary Thinking

At HOARD, we don’t just think about today—we anticipate tomorrow. We operate with a forward-looking mindset, constantly exploring how advancements in AI will reshape retention marketing over the next decade. Our work lays the foundation for eCommerce brands to unlock new levels of growth by transforming how they engage and retain their customers.

This is your opportunity to join a team where excellence is non-negotiable, and rewards are directly tied to performance. If you’re ready to embrace challenges, push boundaries, and help define the future of retention marketing, HOARD is where you belong. We don’t just aim to compete—we aim to lead.

Why Join WKND/HOARD?

• Build Innovative SaaS Solutions: Be part of a team creating scalable software solutions tailored for global DTC markets.
  
• Solve Mission-Critical Challenges: Tackle complex business problems using AI-powered tools that drive efficiency, engagement, and retention.
  
• Pace of Innovation: Work at the forefront of AI technology, where speed, agility, and bold thinking define success.
  
• Performance-Based Rewards: Competitive compensation structure with stock options that align your success with the company’s growth.
  
• Relentless Pursuit of Excellence: Join a team that values outcomes over effort and rewards those who deliver exceptional results.
  

Role Overview

We are looking for a Creative Operations Manager to lead our design team, optimize creative workflows, and ensure our design execution is fast, scalable, and data-driven.

This role isn’t just about managing projects—it’s about building a seamless, high-impact creative process that eliminates bottlenecks, reduces revisions, and ensures that every design we produce contributes directly to performance-driven retention marketing strategies. You’ll oversee workflow optimization, AI automation implementation, team management, and SOP development to keep our creative operations running at peak efficiency.

Expert level communication skills, critical thinking, problem-solving abilities, and an unwavering commitment to delivering results oriented outcomes is required. If you thrive in high-performance environments, love solving complex workflow challenges, and are passionate about scaling creative execution without sacrificing quality, this role is for you. At HOARD, there are no shortcuts—only solutions that move us closer to winning in the marketplace.

Key Responsibilities:Team Leadership & Development

• Manage and mentor a high-performing graphic design team to deliver top-tier creative assets for email & SMS campaigns.
  
• Cultivate a culture of accountability, innovation, and relentless pursuit of results within the team.
  
• Develop performance standards and feedback loops to enhance efficiency and reduce revision cycles.
  

Creative Workflow Optimization

• Design scalable SOPs that streamline creative processes from ideation to execution.
  
• Reduce revision cycles by analyzing feedback trends and implementing proactive solutions.
  
• Track key metrics like turnaround times to ensure deadlines are consistently met while maintaining quality standards.
  

AI & Automation Integration

• Identify and implement AI-powered tools to enhance personalization and workflow efficiency.
  
• Automate repetitive tasks to free up creative bandwidth for high-value projects that drive measurable outcomes.
  

Data-Informed Design Optimization

• Collaborate with data analysts to ensure creatives are informed by A/B testing results and performance metrics.
  
• Continuously refine designs based on engagement trends to maximize conversions and retention outcomes.
  

Training & Skill Development

• Create training programs that keep the design team at the forefront of industry trends, tools, and best practices.
  
• Address skill gaps through targeted education on design principles, retention marketing strategies, and emerging technologies.
  

Who You Are

We’re looking for someone who thrives in a high-performance culture—an expert communicator, problem-solver, critical thinker, and strategic operator who can drive results at scale:

Outcome-Oriented Performer

You understand that results—not effort—are what matter most. You’re relentless in your pursuit of excellence and committed to delivering outcomes that move the needle for the business.

Expert Communicator & Thought Partner

You excel in consultative communication with both internal teams and clients, translating complex ideas into actionable strategies while fostering collaboration across departments.

Critical Thinker & Problem Solver

You approach challenges with precision and creativity, using critical thinking skills to identify root causes and implement scalable solutions that drive efficiency without compromising quality.

Speed-to-Result Focused Innovator

You thrive in fast-paced environments where urgency is key but never sacrifice excellence in pursuit of speed.

Process-Oriented & Scalable Thinker

You have a knack for designing repeatable systems that scale as the company grows while ensuring consistent outcomes.

Creative & Data-Informed Leader

You understand how design impacts engagement metrics like open rates, CTRs, and conversions—and use data-driven insights to optimize creative output.

Strong Leader & Mentor

You know how to elevate your team’s skills while fostering an environment of accountability, innovation, and continuous growth.

Requirements

• 5+ years of experience in Creative Operations or Digital Marketing (preferably in SaaS or retention marketing).
  
• Proven leadership experience managing creative teams in fast-paced environments focused on performance outcomes.
  
• Expertise in email & SMS design workflows with tools like Klaviyo, Postscript, or Attentive.
  
• Strong knowledge of AI-powered tools for process optimization.
  
• Familiarity with A/B testing methodologies and performance tracking.
  
• Exceptional consultative communication skills with the ability to influence cross-functional teams.
  
• Proven track record of building scalable systems that deliver repeatable results at speed.
  

Compensation & Benefits

At HOARD, we believe in rewarding excellence:

1. Competitive base salary plus bonus designed to attract top global talent who thrive under pressure.
   
2. Generous stock options—your success is directly tied to the company’s growth and profitability.
   
3. Performance-based bonuses for exceeding key milestones and revenue targets.
   
4. Access to cutting-edge tools and resources designed for world-class execution.
   
5. A culture where high performers are recognized—and rewarded—for their contributions.
   
6. Health Insurance Benefits (Available upon request)
   

Ready to Win?

If you’re ready to join a team where only exceptional outcomes matter—and where you’ll be rewarded for delivering them—apply now! At HOARD, we don’t just hire employees; we invest in leaders who want to dominate their field while pushing the boundaries of innovation.

This version reflects your emphasis on performance culture by focusing on outcomes over effort while highlighting your company’s relentless drive toward innovation in SaaS solutions powered by AI technology!