Relationship Manager

About the role:
We are seeking a dynamic and results-driven Relationship Manager to join our Partner Sales team.

In this role, you will be responsible for managing and nurturing large partner accounts, executing strategies set by Business Development Executives, and driving revenue growth through exceptional relationship-building and client management skills.

The ideal candidate will have 3-5 years of sales experience, a proven track record of working with key stakeholders, and the ability to thrive in a collaborative, fast-paced environment.

Key Responsibilities:

• Manage and grow relationships with assigned large partner accounts, serving as the primary point of contact for day-to-day operations.
• Execute account strategies and plans developed by Business Development Executives to meet or exceed sales targets.
• Collaborate with internal teams to ensure seamless delivery of products/services and address partner needs effectively.
• Identify upsell and cross-sell opportunities within existing accounts to maximize revenue potential.
• Monitor account performance, provide regular updates to senior leadership, and adjust tactics as needed to align with strategic goals.
• Resolve partner issues promptly and escalate complex challenges to the BD Executive when necessary.
• Maintain accurate records of interactions, sales activities, and pipeline progress in CRM tools.
• Stay informed about industry trends, competitor activities, and market conditions to support account growth.
• Enhance client satisfaction through proactive engagement and support

What you will need to be Successful:

• 3-5 years of experience in a sales or relationship management role, preferably managing large accounts or partners in a B2B2C model.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Proven ability to execute pre-defined strategies and deliver measurable results.
• Experience working collaboratively with senior team members and cross-functional teams.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.
• Bachelor’s degree in Business, Marketing, or a related field (preferred).

#LI-AS1

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds. 

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency. 

Gen complies with all anti-discrimination laws. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.